We are currently seeking a Junior Desktop Support Engineer to work onsite in Aberdeen. This is an excellent opportunity for someone who has studied IT (college, university, or training course) and is now looking to kick-start their career in a hands-on IT support role.
What you’ll do
As a Junior IT Support Technician, you will help the team by:
1. Providing friendly, helpful first-line support to staff with basic IT issues.
2. Learning how to assist with second-line support as your skills grow.
3. Helping to keep IT equipment, systems, and accounts running smoothly.
4. Supporting the team with day-to-day IT tasks and ongoing improvements.
You don’t need to have done all of this before — full training and support will be provided — but you’ll get involved with:
5. Logging and resolving basic IT support requests via the ticketing system.
6. Setting up laptops, desktops, and peripherals for new and existing staff.
7. Assisting with user account administration and password resets.
8. Helping with office moves, equipment deployment, and basic hardware tasks.
9. Supporting audio-visual and meeting room technology.
10. Updating simple technical documentation and user guides.
11. Supporting the IT team with equipment checks, inventory, and supplier liaison.
What to bring
Key skills and attributes
12. A basic understanding of Windows operating systems and IT fundamentals.
13. An interest in networks, cloud services, or IT infrastructure (training provided).
14. Good communication skills and a positive, helpful attitude.
15. A willingness to learn, take instruction, and grow your technical skills.
16. Strong problem-solving ability and attention to detail.
Education & Certifications
17. HNC in Computing, Level 6 Advanced Computing, or similar IT qualification.
18. Any Microsoft fundamentals certifications (e.g. AZ‑900, SC‑900) are a bonus, but not essential.
Experience
19. No professional IT experience required.
20. Any part-time work, voluntary work, college projects, or personal IT interests are welcome.
What You’ll Get in Return
For employees, we’re committed to recognising and rewarding hard work. Our competitive salary and benefits package includes; Company Pension Scheme, Private Medical & Dental Insurance, Group Income Protection, Group Life Assurance, Cycle to Work and Electric Car Salary Sacrifice Scheme. We also invest in your development. If you choose to self-study in your own time, we’ll fund your study materials and exam fees — and once you pass, you’ll receive an incentive bonus.
How to Apply
We’re committed to creating an inclusive and accessible recruitment process. If you have any access needs or require adjustments at any stage of the application or assessment process, please let us know — we’re happy to support you.
Please note: All offers of employment will be subject to background checks and confirmation of the right to work in the UK.
📍 Location: Aberdeen
🔁Contract Type: Permanent
📅 Apply now to be part of a team that values initiative, collaboration, and continuous improvement;