Woods Furniture is a 150 year old independent home furnishings business whose mission is to provide on trend furniture and home accessories to homes throughout the UK, at amazing prices without compromising on quality or service, creating customers for life. And Woods welcomes you
We specialize in quality, choice, and value. If you want to belong to a team that does that well every day, this company is a great fit for you.
You will love it here if you:
· are hard working
· take ownership
· obliterate targets
· are dedicated
· show you care
· are honest
You'll love coming to work every day if you get, want, and have the capacity to:
· Love finding solutions to problems to make our customers happy.
· Provide genuinely great customer service in relation to product queries, delivery updates and assistance with returns/replacements.
· Be aware of the value of our review score and stay focussed on growing that.
· Work effectively with other team members to co-ordinate solution delivery or assist in problem solving as required.
· Use platforms across multiple channels such as Amazing Messaging, Meta Messenger/Inbox, Email and Onsite Chat to assist with queries.
You'll have success here if you value clear processes and feel qualified to do the following things:
· Convert problems into solutions
· Make our customers feel cared for and valued
· Work efficiently and with the customer's satisfaction at the core of everything you do.
Working hours can be discussed on application hours per week
We train our team to help them succeed, and everyone on our team helps with our success. In this role, you'll be accountable to hit the following numbers each week:
· Trustpilot Score
· Refunds as a % of revenue
· Response times
· Number of outstanding service issues
If you want to come to work, learn, and hit those numbers, you'll be recognized and rewarded.
Our company runs on EOS purely. That means as a member of this team, you will have a leader who:
· Gives clear directions
· Makes sure you have the necessary tools
· Acts with the greater good in mind
· Delegates appropriately
· Takes time to truly understand your role and how you can help the company
· Makes their expectations clear
· Communicates well
· Has effective meetings
· Meets one-on-one with you quarterly or more, if needed
· Rewards and recognises your performance
Job Types: Full-time, Part-time, Permanent
Benefits:
* Company pension
* Employee discount
* Free parking
* Life insurance
Ability to commute/relocate:
* Dorchester DT1 1JA: reliably commute or plan to relocate before starting work (required)
Education:
* GCSE or equivalent (preferred)
Experience:
* customer service: 1 year (preferred)
Work Location: In person