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It support analyst

Clydebank
NHS Golden Jubilee
It support analyst
Posted: 28 August
Offer description

Join to apply for the IT Support Analyst role at NHS Golden Jubilee.

An excellent job opportunity has arisen within the Digital / eHealth Dept. of NHS Golden Jubilee University National Hospital. As an IT Support Analyst, you will play a key role in supporting the eHealth/Digital Services within the Board, which includes the Golden Jubilee University National Hospital, Research Institute, Innovation Centre & Conference Hotel.

You will be part of the IT Service Desk and Customer Support Team, providing 1st and 2nd line support, addressing customer problems, and logging incidents and requests through the Service Desk application. You will carry out routine support tasks in line with departmental standards and procedures, working with a team of dedicated support professionals committed to high standards of service.

Applicants should have education in a related computing subject or demonstrate relevant support experience. Extensive knowledge of supporting Microsoft products, including cloud-based solutions, is required. Knowledge of the ITIL Service Management framework is desirable. Excellent communication skills and the ability to work well in a team are essential.

NHS Golden Jubilee is open to flexible working options. This vacancy may close early if a high volume of applications is received, so early application is encouraged.

As a disability confident leader, NHS Golden Jubilee is committed to inclusive and accessible recruitment processes. If you have a disability or long-term health condition covered by the Equality Act 2010 and need support during the recruitment process, please refer to the job pack for more information.

We encourage applications from all community sections, promoting a culture of inclusion and diversity.

Details on how to contact the Recruitment Service can be found within the Job Pack.

Note: In line with UK Immigration Rules, this role may not meet the criteria for a Certificate of Sponsorship for a Skilled Worker Visa or Health & Care Worker Visa. Overseas applicants should review alternative immigration options before applying. Further information is available on the GOV.UK website.


Seniority level

* Entry level


Employment type

* Full-time


Job function

* Information Technology


Industries

* Hospitals and Health Care
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