About the Role
We are looking for a Field Service Engineer to report into our Stirling depot. This role will cover North East Scotland.
The focus of this role is to deliver a first‑class service to both internal and external customers, and to actively seek revenue opportunities and discuss these with customers, Customer Support Representatives, and your Line Manager.
What you will be doing
* Service and repair Volvo construction equipment or miscellaneous equipment.
* Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
* Carry out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
* Work in line with quotations and time guides, highlighting to management where additional work may be required.
* Ensure software updates are installed as new versions are released.
* Complete tablet inputs, electronic reports and timesheets in ‘real time', providing comprehensive details of the work undertaken.
* Order parts for your work as necessary and return parts in a clean condition at the time of job completion.
* Be able to work overtime as required and honour reasonable call‑out requests.
* Attend any relevant product or systems training courses.
Knowledge, Skills, And Experience
* A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or a related discipline (e.g., NVQ 3/C&G).
* Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
* Advanced diagnostic and troubleshooting skills and comprehensive understanding of hydraulics, electrics and EATS.
* Ability to communicate efficiently with colleagues, management and customers.
* Work with a cost‑conscious mindset to ensure maximum profitability.
* Problem‑solving ability and a high level of diagnostic skill.
* Confidence using computer systems and Outlook.
* High levels of attention to detail.
* Conscientiousness in all aspects of the job.
* Highly responsible, reliable, honest and trustworthy.
* Ability to understand technical literature and systems.
* Located within 20 miles of Aberdeen.
Desirable
* Experience of welding and fabrication.
Benefits
Alongside a competitive salary we offer you a host of fantastic benefits!
Taking Care of You
* Health Cash Plan – Claim money back on prescriptions (including HRT), glasses, dentist appointments, physio and more. We cover your basic plan, with the option to upgrade.
* Free Physio Access – Speak to a physio by phone or video.
* 24/7 GP Service – Private GP access anytime.
* Additional health and wellbeing support and benefits.
Life Outside of Work
* Enhanced Sick Pay – Extra support when you're unwell, allowing you to rest a little easier while you recover.
* Family Leave – Enhanced maternity, paternity and adoption leave.
* IVF Support – Paid time off for treatment and appointments.
* Retirement Support – Enjoy bonuses and phased‑down days when it's time to retire.
Financial Extras
* Pension – We match your contributions up to 5%.
* Car Leasing – Salary sacrifice schemes through Tusker or Octopus.
* Cycle to Work – Save on a new bike and accessories.
* Discounts Platform – Save on groceries, holidays, shopping and more.
Feeling Part of the Team
You'll also have access to a range of team‑focused benefits, including a refer‑a‑friend bonus, long‑service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and plenty of opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards.
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