Dundee, Glasgow
Job Summary
Social Security Scotland is looking for a self-motivated and enthusiastic Associate Cloud Engineer to support and maintain our infrastructure solutions and services. Working in a team of infrastructure and applications specialists, you will be responsible for the delivery and support of new applications and infrastructure components which underpin our business and customer facing services.
We offer an excellent salary package, flexible work arrangements, and opportunities for career progression.
As an Associate Cloud Engineer you will support, manage and maintain the core infrastructure that underpins production services.
You will work in an established team and support infrastructure operations engineers in their daily work, under their direction.
You will be responsible for the ongoing management and support of the Social Security AWS hosted infrastructure environments, administering the cloud infrastructure, and deploying artefacts following procedures and runbooks. You will plan and schedule cloud infrastructure maintenance tasks in line with change management procedures and maintain knowledge of this area of the ICT specialism to suggest enhancements or modernisation where applicable.
As a trainee, you will work in an established team and support infrastructure operations engineers in their daily work, under their direction.
DdaT Pay Supplement
This post is part of the Scottish Government Digital, Data and Technology (DDAT) profession and as a member of the profession you will join the professional development system. This post currently attracts a £5,000 annual DDAT pay supplement, applicable after a 3 months competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are reviewed regularly and there is one currently underway. Changes will be communicated when the review is concluded.
Job Description
* Identify and register incidents, gathering the required information and allocating it to the appropriate channel.
* Show an awareness of problem resolution processes.
* Investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical or operational).
* Contribute to the implementation of remedies and preventative measures.
* Show an awareness or understanding of user experience analysis and its principles.
* Identify and register incidents, gathering the required information and allocating it to the appropriate channel.
* Show an awareness of problem resolution processes.
* Investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical or operational).
* Contribute to the implementation of remedies and preventative measures.
* Show an awareness or understanding of user experience analysis and its principles.
Person specification
Success Profiles
We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about how we assess the Success Profile elements
Essential Experience
* Relevant skills and demonstrated experience in an enterprise IT environment, with a comprehensive understanding of Cloud Platforms (such as AWS), Operating Systems (Windows/RHEL), as well as networking and security principles, including Role-Based Access Control.
* The ability to apply technical knowledge and skills to monitor, identify, investigate, analyse, document and resolve requests in a timely fashion.
Technical Skills
This role is aligned to Associate Infrastructure Operations Engineer within the Digital, Data and Technology Profession.
These skills will be tested during the Technical Assessment if you are successful at sift stage. They will be not be assessed at application stage. Please review the following to understand the skill expectations: Infrastructure operations engineer - Government Digital and Data Profession Capability Framework
Behaviours
* Managing a quality service - Level 3
* Delivering at pace - Level 3
You can find out more about Success Profiles Behaviours, here: Success Profiles - Civil Service Behaviours (publishing.service.gov.uk)
Annual Leave - You will receive 25 days annual leave on joining us. This will increase to 30 days after four full years of service. You will also have 11.5 public and privilege days of leave every year. We also offer Flexi-time. Any extra hours you've worked can be taken as leave when suitable.
A Civil Service Pension - This job comes with a Civil Service pension. New joiners to the Civil Service will join a career average pension scheme as standard. Read more here - www.civilservicepensionscheme.org.uk.
Healthy work life balance - We can offer the possibility of full-time, part-time, term-time, and job shares. We also encourage flexible working.
Discounts - You can enjoy a vast range of retail, travel and lifestyle discounts through our benefit scheme.
Personal support for you - Our Employee Assistance Programme gives you confidential, independent information and guidance 24/7.
Volunteering special leave - Up to six days paid special leave a year for volunteering. We support our staff to help causes important to them.
Great locations - Our bright and modern offices in the heart of Dundee and Glasgow have been designed with staff in mind. Both locations are ideal for public transport.
Selection process details
Expected Timeline (subject to change)
Sift - w/c 5th May
Interview – w/c 26th May
Location - In Person in either Dundee or Glasgow
To apply please submit an application form by clicking on the ‘Apply at Advertisers Site’ button.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
* Name : Resourcing Team
* Email : recruitment@socialsecurity.gov.scot
* Telephone : 08001577194
Recruitment team
* Email : Recruitment@socialsecurity.gov.scot
Further information
https://www.socialsecurity.gov.scot/working-with-us/help-with-your-application #J-18808-Ljbffr