About The Role
This is a secondment/ Fixed term Contract opportunity until Feb 2026
This is a Hybrid role working 2 days a week in our office in Harlow.
Role Purpose:
Are you passionate about improving patient safety and ensuring quality care? Join our team as a Patient Safety and Complaints Improvement Officer, where you will lead investigations into patient complaints and safety incidents. Your work will help enhance patient outcomes and ensure compliance with the NHS Patient Safety Incident Response Plan and relevant regulatory requirements.
Key Responsibilities:
* Administration: Support the team responding to communications, update data, and liaise with internal teams.
* Lead Investigations: Conduct thorough investigations into patient complaints and safety incidents, working closely with internal and external stakeholders. Maintain detailed records and ensure regulatory compliance.
* Root Cause Analysis: Identify root causes of incidents and complaints, using established methodologies to develop corrective and preventive actions.
* Continuous Improvement: Contribute to a culture of continuous improvement by recommending and supporting initiatives that enhance patient safety and service quality.
* Stakeholder Collaboration: Work proactively with colleagues and external partners to promote best practices in patient safety and incident management.
* Compliance Adherence: Ensure investigations and actions align with the Royal Pharmaceutical Society Homecare Standards, NHS PSIRF, and other relevant guidelines.
Why Lloyds Clinical?
We offer exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy, and warehousing. Our roles come with benefits including:
* 25 days annual leave plus bank holidays
* Company bonus scheme
* Outstanding training & development programmes
* Up to £1200 refer a friend bonus
* Employee assistance programme including a health and well-being app
* Savings and discounts at retailers through our rewards portal
About You
Knowledge and Experience:
* Experience in healthcare or related fields (investigations, risk management, clinical roles). Continued professional development is essential.
* Proven experience in incident investigations, patient safety, and continuous improvement within healthcare. Familiarity with regulatory bodies such as MHRA, GPhC, and CQC.
Skills
* Stakeholder Management: Confident liaising with colleagues at all levels.
* Challenging Processes: Comfortable questioning current procedures.
* Root Cause Analysis: Skilled in techniques like 5 Whys or PSIRF.
* Investigations: Experience with frameworks like SEIPS.
* Continuous Improvement: Able to implement corrective and preventive actions, familiar with lean six sigma, Agile.
* This role suits someone with NHS experience, Patient Advisor Liaison Service (PALS), or similar background.
Why Join Us?
This role offers a chance to impact patient safety and quality care positively. Be part of a team committed to continuous improvement and shaping a safer healthcare environment.
Apply now to join our mission of delivering exceptional patient care!
About Us
We are an equal opportunities employer committed to diversity & inclusion. Please discuss any reasonable adjustments needed during the recruitment process.
Since 1975, Lloyds Clinical has supported over 100,000 patients across the UK with homecare services, collaborating with NHS, pharmaceutical companies, and private insurers. Our values focus on delivering together, accountability, dedication, and continual improvement to ensure high standards of service and patient outcomes.
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