Primary Care Administrator – The closing date is 18 May 2026.
Responsibilities
* Provide comprehensive administrative and secretarial support to the Primary Care Team, including managing diaries, emails and composing routine letters, memos.
* Provide quality administrative and secretarial support to a range of Primary Care Services using available technology.
* Plan and prioritise workload, re‑adjust meeting arrangements, handle conflicting diary appointments, and make alternative plans for the Primary Care Team.
* Act as first point of contact for salaried staff, independent contractors and patients regarding queries about Primary Care Services.
* Liaise with members of the public and handle potentially sensitive information concerning patient queries, taking tact especially with elderly patients.
* Assist in maintaining and updating team training programmes and rotas, ensuring distribution to line managers.
Qualifications and Knowledge
* NVQ Level 3 or equivalent level of knowledge and experience.
* 5 GCSEs or equivalent.
* Fully conversant with all Microsoft Office software.
* Knowledge of office procedures and confidentiality.
* Clear understanding of Health & Safety Regulations and policies.
* Knowledge of Primary Care.
Experience
* Previous NHS experience.
* Knowledge of office practices and ability to establish new processes.
* Ability to work independently.
* Experience working in Primary Care environments.
Other Requirements
* Must be able to travel to UHB community sites in a timely manner.
* Light physical duties.
Personal Qualities
* Flexible approach to work.
* Remain calm under pressure.
* Work as part of a team or individually using personal initiative to resolve problems.
* Meet deadlines.
Aptitude and Abilities
* Excellent communication, customer care skills and good telephone manner.
* Good organisational and time‑management skills.
* Ability to prioritise work and identify urgent requirements.
* Ability to speak or learn Welsh to a satisfactory level.
Disclosure and Barring Service Check
This post requires a Disclosure and Barring Service check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.
Salary
£26,300 to £27,890 a year (pro rata).
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse region. With nearly 13,500 staff, CTM is one of Wales's largest employers, operating three district general hospitals, community hospitals, primary and community care facilities. CTM 2030 Strategy – Our Health, Our Future – focuses on shared health and wellbeing goals. Our values are: We listen, learn, and improve; we treat everyone with respect; we work together as one team. Employees enjoy benefits including a leading pension, generous leave, flexible work, career growth and access to ongoing learning and development.
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