Better places, thriving communities.
Company name: Signature
Job Title: Team Leader
Reporting to:
Delivering the exceptional every day
At Signature, we create workplaces that energise people, elevate performance and leave lasting impressions.
As Workplace Lead, you are not just overseeing operations you are setting the tone, driving standards and shaping the entire workplace experience.
You lead from the front.
You raise the bar.
You make excellence visible.
This is more than front-of-house. This is workplace experience at its finest.
Role Purpose
The Workplace Lead is a highly visible, confident and service-driven leader responsible for delivering an exceptional, seamless and engaging workplace experience. Blending operational expertise with people leadership, you will oversee front-of-house and workplace services, ensuring every interaction, environment and touchpoint reflects professionalism, precision and pride.
You are accountable for performance.
You are passionate about standards.
You inspire others to deliver their very best.
What You'll Be Known For:
1. Leading an Exceptional Workplace Experience
o Setting the standard for outstanding customer service across the workplace.
o Creating a culture where proactive, intuitive service is the norm, not the exception.
o Acting as a trusted partner to the client, building strong and credible relationships.
o Ensuring first impressions are powerful, and every farewell is just as positive.
o Being highly visible, approachable and solutions-focused at all times.
You don't just manage service, you champion it.
2. Driving Operational Excellence
o Owning service delivery in line with SLAs, KPIs and contractual commitments.
o Proactively identifying opportunities to enhance efficiency, presentation and experience.
o Conducting regular workplace inspections to ensure exceptional standards are maintained.
o Overseeing meeting room management, event readiness and executive support services.
o Ensuring accurate reporting, system updates and compliance processes are completed to a high standard.
o Managing contractors and suppliers with professionalism and control.
You anticipate challenges before they surface and act decisively.
3. Inspiring People & Performance
o Leading, coaching and developing your team to deliver confident, consistent service excellence.
o Creating an engaged, motivated and high-performing team culture.
o Providing clear direction, expectations and feedback.
o Supporting learning, development and succession planning.
o Acting in line with Signature values, always modelling integrity, energy and accountability.
You understand that great environments are built by empowered people.
4. Client Partnership & Commercial Awareness
o Building trusted relationships with key clients.
o Maintaining a strong understanding of client priorities and strategic objectives.
o Identifying opportunities to enhance services and support contract growth.
o Understanding the financial impact of service delivery decisions.
o Contributing ideas that add measurable value.
You think beyond today and focus on long-term excellence.
5. Safety, Compliance & Assurance
o Ensuring Health, Safety, QHSE and Information Security standards are embedded in daily operations.
o Reporting and managing incidents or risks promptly and professionally.
o Challenging behaviours that fall below expected standards.
o Supporting audits, compliance reviews and emergency procedures.
Exceptional service must always be delivered safely and responsibly.
Who will thrive in this role?
We're looking for a confident leader with presence, positivity and professional credibility. You may come from workplace experience, hospitality leadership, corporate services, facilities management or another high-service environment.
Most importantly, you:
· Have proven experience leading customer-focused teams.
· Demonstrate strong organisational and problem-solving capability.
· Communicate confidently with senior clients.
· Thrive in a fast-paced, high-expectation environment.
· Take ownership and accountability for performance.
· Bring energy, resilience and a continuous improvement mindset.
If you naturally think, “How can we make this even better?” you'll thrive at Signature.
Living the Signature Values
o Trustworthy - We lead with integrity. We do what we say we will. We create confidence through consistency.
o Helpful - We go beyond expectations. We collaborate. We make a positive difference, every interaction, every time.
o Spirited - We bring energy, pride and passion to our work. We celebrate success and lift each other up.
o Pioneering - We embrace innovation. We seek smarter ways of working. We continuously evolve to stay exceptional.
Why Join Signature?
At Signature, you're not just stepping into a role you're stepping into a workplace where you can thrive, grow and make a visible impact every single day. This is an opportunity to be part of a premium, people-focused environment where service excellence truly matters. We don't just manage workplaces, we transform them.
Be the Face of an Exceptional Workplace - You will play a pivotal role in shaping first impressions and daily experiences for senior leaders, colleagues and VIP guests. Your presence, energy and professionalism will genuinely influence how people feel when they walk through the doors.
Grow Your Career with a Market Leader - Signature is a trusted, industry-leading organisation with real opportunities for progression. We actively support learning, development and career advancement across service lines and leadership pathways.
Be Part of One Mitie - Collaboration is at the heart of what we do. You'll work alongside high-performing teams across Workplace Experience, Facilities, IT and Security. All united by a shared commitment to excellence.
Make Your Mark - We encourage fresh thinking and welcome ideas that enhance service delivery. Your voice matters. Your ideas can shape how we evolve and improve.
Work in a Culture of Recognition - We celebrate success. We say thank you. We recognise effort and dedication. Your contribution won't go unnoticed.
Be Proud of Where You Work - Mitie is built on integrity, diversity, innovation and care. We are committed to creating safe, inclusive environments where everyone feels respected and valued.
Why this role matters
The Workplace Lead shapes the daily rhythm and reputation of the workplace.
You influence standards.
You inspire confidence.
You empower teams.
You ensure every arrival, interaction and departure reflects excellence.
And you do it with professionalism, pride and purpose.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .