Requirements
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
As an employment Advisor, you will work directly with a caseload of customers to help them overcome barriers to employment, providing vital support to help people transform their lives. By motivating and empowering the people you work with, you will equip individuals with the necessary skills and confidence to secure and sustain employment.
You will develop strong relationships by encouraging, motivating, and challenging your customers to fulfil their potential, whilst ensuring you meet your own job-specific targets.
1. Meet personal performance targets and Key Performance Indicators.
2. Manage a caseload of customers using a variety of coaching strategies, ensuring they are prepared for interviews and job searching.
3. Undertake in-depth assessments using a suite of tools to fully understand a customer’s circumstances, preferences, and holistic barriers to progression.
4. Co-produce personalised, tailored SMART action plans with sequenced interventions and development opportunities.
5. Use an integration framework of local specialist services to obtain support to address specific issues (e.g., substance misuse, anger management, debt advice, health, and vocational training).
6. Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessments.
7. Co-produce effective in-work support plans with participants and employers.
8. Proactively participate in continuous improvement activities to ensure the service continues to deliver excellent customer service.
9. Fully comply with company policies, including those for personal data security, safeguarding, and health & safety.
10. Work from local hubs and community outreach locations (sometimes alongside other services such as housing, health, and primary care centres) to increase service accessibility.
11. Maintain a customer-focused approach with a strong commitment to customer care.
12. Be a strong team player with a positive and flexible approach to work and colleagues.
13. Previous experience working in a fast-paced, target-driven environment.
14. Experience delivering services that meet contractual and quality standards.
15. Fully IT literate, proficient in using Microsoft Office, including 365 products and modern digital technologies like Microsoft Teams, Zoom, or Google tools.
16. Strong communicator—demonstrating active listening, questioning, and relationship-building skills.
17. Creative problem-solving skills and a positive approach to overcoming barriers.
18. Ability to plan and organise workload to meet targets and deadlines.
19. Experience in the Welfare to Work sector is desirable.
20. Knowledge of the employability industry is desirable.
21. Experience in a Recruitment background is desirable.
EEO Statement
Maximus is committed to fostering a culture of diversity, equity, and inclusion throughout the recruitment process. We ensure that no job applicant receives less favourable treatment due to personal characteristics. We are a Disability Confident Leader, offering a guaranteed interview scheme for applicants with disabilities who meet the minimum requirements. Adjustments will be considered for applicants requiring them during recruitment.
Salary Range
Minimum: £29,400.00
Maximum: £31,700.00
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