Field Service Engineer
Milan, Italy
Peak Scientific is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental. After nearly 30 years of sustained growth, Peak is well established as a dominant player in laboratory gas generation‑a market which is estimated to be worth over £250m globally and still growing. With over 20 overseas offices across every continent and over 700 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.
An exciting opportunity has arisen for a talented Field Service Engineer to join our Service division. Based in Milan Italy you will carry out service visits within Italy and other European countries, covering Peak Scientific, to maintain the local installed base in operational condition. Approx. 75% of your time will be traveling within the EMENA region.
Responsibilities
* Carry out routine maintenance, emergency repairs, installations, training, and general support to ensure total customer satisfaction.
* Respond promptly and professionally to customer service requests via phone and email.
* Provide clear, accurate service reports through the mobile CRM for all work completed.
* Maintain and replenish personal parts stock and complete inventory checks as required.
* Support other Field Service Engineers/Technicians in the region when needed.
* Work closely with sales, marketing, logistics, engineering and production to ensure strong communication and customer support.
* Proactively develop and expand your knowledge of the full product range.
What you will bring
* Strong background in industrial mechanics with proven ability to read pneumatic diagrams.
* Knowledge of electricity and electronics, including understanding electrical schematics to support troubleshooting is desired.
* Able to work under pressure and meet tight deadlines using effective problem‑solving skills.
* Self‑motivated with the ability to work independently/autonomously.
* Strong communication, interpersonal and organisational skills.
* Fluency in Italian and English is essential to communicate with clients and colleagues.
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.
There is a competitive remuneration package and the opportunity to develop within a rapidly expanding technology manufacturing business, in a very energised and challenging environment. If you can see yourself in our global business, please submit your CV in English for consideration.
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