Summary
Kick-start your career in business administration with Nimbus Roof Technologies, a fast-growing company in Saffron Walden. You’ll support with customer service, order processing, invoicing, document formatting and data entry. During this apprenticeship, you will gain hands-on experience in a supportive office environment.
Wage
£17,339.40 a year
Under 18 years old/First Apprenticeship Year £8.55 PH 18-20 years old £10.70 per hour 21+ years old- £12.91 per hour
Training course
Business administrator (level 3)
Hours
Monday- Friday, Typical hours: 9am- 5.30pm Monday to Thursday 9am- 4 pm Friday 30-minute lunch breaks. Hours may be adjusted slightly for the right candidate.
39 hours a week
Start date
Monday 17 November 2025
Duration
1 year 9 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Apprentice fits within the organisation: This apprenticeship role is central to our office operations, supporting the commercial and technical teams to deliver projects efficiently. You’ll be a key point of contact for customers and contractors, helping to maintain the high standards of service Nimbus is known for.
Department/Team: Administration & Finance:
Key Responsibilities Include:
* Answer incoming calls and assist customer and contractor queries professionally
* Process customer orders accurately and raise invoices using business systems (Xero and ERP)
* Co-ordinate with our suppliers and logistics to ensure deliveries are tracked and on timeyeh
* Support finance admin, including logging payments and filing supplier invoices
* Book in site visits and maintain accurate schedules
* Maintain organised digital and physical records, ensuring compliance
* Communicate effectively with customers, suppliers and installers
* Prepare and send customer documentation, contracts and forms
* Review and format company specifications and reports in Word and bespoke systems to ensure accuracy and presentation
* Provide day-to-day support to the directors and wider office team
Where you'll work
CHROMA HOUSE
SHIRE HILL
SAFFRON WALDEN
CB11 3AQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ESSEX COUNTY COUNCIL
Training course
Business administrator (level 3)
What you'll learn
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3
Requirements
Essential qualifications
GCSE in:
* English (grade C/4)
* Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Presentation skills
* Team working
* Non judgemental
* Patience
* Dependable and Trustworthy
* Positive Attitude
* Willing to Pitch in
* Professional and Polite
* initiative
* Flexible and Adaptable
* Good Time Management
Other requirements
This role is office-based in a small but growing team of 5. It involves varied tasks but also long periods of working on a computer, using Microsoft Office as well as CRM and ERP systems. Candidates must be able to reliably commute to Saffron Walden. During induction there may be accompanied site visits (after Health & Safety training) to give you an understanding of our projects and how your role supports them.