Overview
* Crown Place, Swansea
* 40 hours per week
* £28,000 - £30,000
Our Assistant Managers are part of a global team committed to providing consistent service to our students. We are #Futureshapers who aim to positively influence and shape the lives of students and Yugoers.
Located in the heart of Swansea, this role requires a hands-on approach to ensure the delivery of cost-effective facilities and maintenance services. You will be responsible for managing the residence in the absence of the Residence Manager, ensuring all operations run smoothly.
Responsibilities
Reporting to the Residence Manager, your key duties will include:
* Leading, mentoring, and guiding the team to ensure smooth residence operations
* Following up on sales opportunities to maximize occupancy through short-term and long-term lets
* Driving sales and marketing activities to fully utilize all channels
* Maintaining high standards in property presentation through regular inspections and collaboration with the facilities team
* Handling complaints and providing excellent customer service to students
* Building and maintaining relationships with local universities and suppliers
* Managing the operational calendar and student lifecycle from arrival to departure, including summer turnaround
* Ensuring health and safety responsibilities are met in accordance with the Health and Safety at Work Act 1974
Qualifications
Here's what you'll need:
* Experience supporting residence operations in hotels, hospitality, or student accommodation
* Strong interpersonal and communication skills
* A passion for providing students with an exceptional living experience
* Behaviors aligned with our values of integrity, commitment, and energy
* Experience in a fast-paced, target-driven environment with a focus on sales and marketing
Preferred:
* Qualification or willingness to undertake Carbon Literacy training, as our Pillars are a core part of our brand
Benefits include:
* Competitive salary with annual discretionary bonus
* 25 days annual leave
* 'YuDay' paid day off annually for wellness
* Subsidized healthcare and employee assistance program
* Cycle to work scheme
* Social events and more
If you're ready for an exciting opportunity where no two days are the same, we would love to hear from you. Click apply now! We look forward to meeting you.
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