Overview
The Store Supervisor is responsible for assisting the Store Manager in the effective day-to-day running of the store to achieve optimum store profitability within set budgets. The Store Supervisor includes but is not limited to the following major accountabilities:
Store Performance and Analysis
* Has awareness of every communication and instruction sent to the store.
* Is aware of store budget and targets and has a good understanding of KPI's.
* Reports any information that can contribute to the success of the store.
Customer service
* Applies the 6 mandatory selling standards with each and every customer.
* Applies every step of selling processes proposed by Training Manager, exploiting every customer opportunity.
* Uses up-to-date technical product knowledge to generate sales.
* Actively builds customer loyalty encourages personal trade.
* Provides outstanding and inspiring service delights beyond customers expectations by going the extra mile.
* Exceeds the company target Mystery Shopping results (75%).
* Reflects the values of the brand and demonstrates passion for the brand.
Human Resources Management
* Assists in training, coaching, motivating, developing and retaining staff.
* Assists in developing team spirit.
Stock management
* Assists in managing stock.
* Ensures correct pricing of products displayed on the shop floor.
* Minimizes losses to achieve the company shrinkage target below 0.5%.
* Assists in inputting and planning all stock movement and coordinates with the central retail team.
* (FP: Adherence and upkeep of set store profile, FOS: input with RM about stock profile)
Operations
* Is aware of and applies each authorized company operational policy and procedure, paying special attention to his additional responsibilities like cash and banking, opening and closing, till procedures, etc.
* Completes and maintains all required paperwork meeting the required deadlines.
* Maintains permanent store cleanliness, appearance to offer a customer friendly environment.
* Performs all reasonably relevant duties that are requested by the Store Manager.
* If applicable, observes specific local requirements relating to the trading environment.
* Actively participates and attends appropriate training as and when required.
Merchandising, Marketing & Promotions
* Maintains store and window presentation and visual merchandising in accordance with defined standards.
* Has awareness of current promotions.
Communication
* Communicates in a clear, polite, courteous and understandable manner and listens to others.
* Keeps abreast of local and new market trends, shares this info and makes recommendations to the Store Manager.
* Complies with personnel dress code and grooming in line with company policy.
* Acts as an Ambassador of the Company and of the Company 's Brands
Reporting line
The Store Supervisor is reporting to the Store/Concession Manager/the Assistant Store Manager
Skills required
* Constant standing, bending, frequent lifting of luggage up to 15 kilos
* Computer literate
* Previous experience in retail
* Ability to work under pressure
* Team player and motivator
* Target driven
* Brand sensibility
* Flexibility
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