Overview
At Shure, we are trusted by performers, leaders and communicators to deliver their messages clearly, for all to hear. Behind every smooth delivery and satisfied customer, there's a team making it all happen - and we’d love you to be part of it.
Join our on-site Customer Service team and help keep our loaner stock moving. You’ll be the first point of contact for customer loan requests; coordinating orders, answering queries, and making sure everything runs smoothly from start to finish. Working closely with our logistics team, you’ll help manage stock movement through the process, keeping things organised and on track.
If you’re a great communicator who enjoys solving problems and being part of a collaborative team, we’d love to hear from you.
Responsibilities
Manage Order and Loan Transactions:
Monitor order status, product availability and warehouse communications. Ensure all requests are processed efficiently, including new orders, loans and returns.
Track Inventory Across Systems:Oversee inventory logistics using the Rentman Loaner Management System. Maintain records for items assigned to Customer Service and ensure stock accuracy.
Handle Returns and Overdue Items:Track overdue equipment and initiate follow-ups. Create and process return authorisations and coordinate item retrieval with customers and warehouse staff.
Customer Communication and Support:Serve as the main point of contact for customers before and after fulfilment. Provide updates, troubleshoot issues and respond to queries promptly and professionally.
Sales Support and Relationship Management:Work closely with the Sales team to build and maintain client relationships. Share key customer insights that can support account growth and performance.
Technical Issue Reporting:Gather feedback from end-users and distributors regarding equipment failures. Document and escalate reports to relevant departments for investigation and resolution.
Interdepartmental Coordination:Liaise with teams across the business to confirm pricing, backorders, shipping and delivery timelines. Keep information flowing to ensure smooth service.
General Customer Service Duties:Contribute to day-to-day support tasks, including email and phone response handling, data entry and CRM updates. Take part in service process improvements and cross-team initiatives when required.
Qualifications
* Two or more years’ customer service experience, college study or apprenticeship
* Confident written and spoken English
* Proactive attitude with sound judgement and initiative
* Comfortable working across systems and new assignments
* Strong communicator and solid problem-solver
* Experience with Windows-based software; SAP knowledge is a bonus
* Enjoys working as part of a team
WHO WE ARE
Shure’s mission is to be the most trusted audio brand worldwide – and for over a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn’t stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all.
Shure is headquartered in United States. We have more than 35 regional sales offices, engineering hubs, distribution centers and manufacturing facilities throughout the Americas, EMEA, and Asia.
THE MIX MATTERS
Don’t check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you’re excited about this role, believe you’ve got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply!
#LI-HYBRID
#J-18808-Ljbffr