Bereavement Services Admin Officer based Newtownabbey £16.90 per hour, plus holiday pay and weekly payment of wages the week following your working week Full time hours, Monday - Friday, 9am-5pm, 37 hours each week Ongoing temporary contract Essential Criteria A minimum of 1 years’ relevant experience for all of the following: a)Demonstrable experience of working within a professional bereavement services environment. b)Experience of working in a very busy customer-facing office, working to tight deadlines in a sensitive environment. c)Experience of undertaking administrative and cash handling duties. d)Experience of understanding, interpreting, and applying regulations to ensure procedures are followed correctly. MAIN PURPOSE OF JOB To provide a comprehensive, high quality and professional cremation administrative service under the direction of the Bereavement Services Manager. To facilitate the smooth running of the crematorium booking system for services, collate and process cremation documentation. To respond to enquiries and complaints from the public and representatives from the bereavement industry; providing practical advice and front line customer support as required, in a sympathetic and dignified manner. PRINCIPAL RESPONSIBILITIES 1. To take bookings for cremation services, collate and ensure all information for cremations is complete and subsequently administered through the software systems. 2. To receive, check and collate all statutory, non-statutory and medical documentation in accordance with current legislation and agreed policies and procedures for cremations. 3. To check completed cremation forms and ensure these are presented on a daily basis to the Medical Referee for authority to cremate. 4. To liaise with crematorium administrator and registration services on an on-going basis and to process all relevant documentation in a timely manner. 5. To prepare lists of medical certificate notifications for registration purposes. 6. To utilise a variety of office-related manual record systems, IT software packages and specific council, departmental or service IT systems as required, insuring compliance with corporate data protection guidelines. 7. Maintain effective information and quality management systems to ensure accurate records and information are stored appropriately. 8. The archiving and timely appropriate disposal of cremation documentation in accordance with statutory regulations. 9. To accept and process monetary payments, reconcile receipts and secure monies taken in accordance with the relevant cash handling procedures. 10. To maintain and input financial records of all services/ goods purchased by using the relevant financial software. 11. To liaise effectively with funeral directors and members of the public in relation to all aspects of the service. 12. To foster a positive, supporting and empathic public image and ensure users of the service are received in a courteous and sensitive manner. 13. To respond to correspondence and be responsible for office duties’ including counter and telephone enquiries including complaints in line with the Council’s standards. 14. To operate and maintain adequate stock control systems for stationery. If you would like to be considered for this role or find out more, please use the following link to email your CV to, Julie.skelly@applerecruitment.com. All details are treated in the strictest confidence. If this role isn't quite right for you but you would like to look for a new opportunity, please get in contact with us. Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details. Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.