BioIVT Burgess Hill, England, United Kingdom
Customer Experience Agent – BioIVT
Join BioIVT as a Customer Experience Agent. The role involves engaging with BioIVT’s customers in a positive, helpful and professional manner. The ideal candidate can work independently, under pressure and balance competing priorities in a results-oriented work environment. You will collaborate closely with teams across the company, building strong professional relationships and genuine collaborations.
The starting salary is £26,000 per year. The role offers hybrid working with 1 day in office (Burgess Hill).
* 25 days holiday (increasing to 27 days after 3 years of service)
* Company funded private medical insurance
* Life Assurance (x 4 salary)
* Employee Assistance Programme
* Enhanced family leave policies
* Free fruit delivery in the office
* Company funded social events
* Discretionary bonus scheme for eligible employees
Summary
The Customer Experience Agent is responsible for engaging with BioIVT’s customers in a positive, helpful and professional manner. The role requires the ability to work independently, under pressure, and balance competing priorities in a results-oriented environment.
This position will ensure compliance with Environmental Health and Safety (EHS) policies, standard documentation practices, Standard Operating Procedures (SOPs) and Good Laboratory Practice (GLP) regulations, GAAP and other regulatory guidance as applicable.
Essential Duties and Responsibilities
* Build and maintain relationships with new and repeat customers and ensure their satisfaction throughout the entire sales process
* Manage assigned business units and serve as the client’s point of contact throughout the ordering process for all projects
* Assist clients by generating detailed quotes, processing orders and tracking open existing orders
* Develop an understanding of how the division operates and the products and services offered
* Communicate effectively, pleasantly and in a timely fashion with customers to answer questions and inquiries
* Serve as a liaison between clients and internal departments
* Build and maintain relationships with internal departments
* Provide ongoing support to the business development field team
* Manage opportunities in Salesforce
Telecommuting
While telecommuting, the employee is required to have a designated home workspace and reliable internet connection.
Travel
This position requires commuting to the Burgess Hill office. The role is in-person for initial training and will be hybrid after an agreed period, typically one day in the office per week.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
* Bachelor’s Degree, ideally in science (a plus)
* At least 2 years’ experience in a client services position
* Customer service-oriented attitude
* Commitment to quality
* Experience in Salesforce or Sage X3 is a plus
Other Skills and Abilities
* Ability to problem solve
* Excellent written, oral, and interpersonal communication skills
* Highly self-motivated, organized, and detail-oriented
* Ability to prioritize and execute tasks in a high-pressure environment
* Ability to work independently and in a team
* Computer savvy and ability to adapt quickly to new technologies
* Proficiency in Microsoft Office Suite (Outlook, Excel and Word)
A full-time Monday through Friday workweek with general business hours and flexibility to occasionally work additional hours as needed and approved by management.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service
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