Fixed Term Contracts for up to 12 months (ending 31st March 2027) Are you looking for a role where you can make a difference and deliver great services across our communities? As a Customer Experience Representative, you’ll work as part of a team to deliver customer experience and a high level of service for all our customers. You’ll support Community Housing by providing a high-quality, personable service to customers through many forms of contact such as telephone and email. You’ll be that first contact for customers to Community Housing, managing their expectations, summarising conversations and recording them accurately on our internal system, and to create a positive customer experience. Can you keep calm when presented with complex issues from customers, and when under pressure? Can you ask questions to determine the best resolution for the customer? Can you follow procedures that give you guidance on how to solve a customer issue? Can you hold a personalised, unhurried conversation with customers to ensure customer satisfaction and that a repeat contact does not have to be made? If you answered yes to any of these questions, then don’t hesitate to apply for this exciting role today! We have both full time and part time opportunities available. After the initial training period, hybrid working is available. The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction. The Benefits Benefit 1 Benefit 2 Benefit 3 Benefit 4 The Values Innovation We are creative and fearless in our work. Accountability We take ownership of our work and lead from the front. Teamwork We collaborate widely and build supportive environments. Community Housing was formed in 2000 through a stock transfer from Wyre Forest District Council. We are a social business and one of Worcestershire’s largest Registered Providers of social housing, managing around 6000 homes and offering a range of services that help people to live independently. We are proud of what we have achieved so far for the people and communities we support. Over the coming years we are focused on helping people to thrive and live independently, knowing they have a secure place they can call home, that they can afford, and with a landlord who cares about them. Our Corporate Plan will help us to push forward and achieve results for our customers and communities. But even more so, it is our people that will drive our success. With the right people, with the right skills, knowledge, behaviour, and values we achieve our goals. When we are looking to recruit, we don’t just look for the best skillset or experience, we are also looking for people who will support our vision and ‘The Community Way’ of doing things. Previous Next To provide affordable, quality homes and deliver great services in safe communities. Our RESPECT values sit at the heart of everything we do. We are committed to showing RESPECT in the way we communicate, deliver services, and how we involve and consider our customers and colleagues. We understand that our performance is essential to delivering success. Through working together as One Team, we are building an environment where everyone is proud to work and motivated to do their best. Join us and together, we can deliver success in ‘The Community Way’. We are committed to showing RESPECT in the way we communicate, deliver services, and how we involve and consider our customers and colleagues. We understand that our performance is essential to delivering success. Through working together as One Team, we are building an environment where everyone is proud to work and motivated to do their best. Join us and together, we can deliver success in ‘The Community Way’. We understand the importance of investing in our people. As part of this, we offer a generous package of benefits, holidays, working conditions, and opportunities for career development. Competitive Holiday Package Buy & Sell Holidays Flexible and Hybrid Working Family-Friendly Policies Company Pension Scheme Salary Boost (Pensions) Scheme Retirement Gift Long Service Award Company Sick Pay Scheme Health Cash Plan Options Employee Assistance Programme Death in Service Other perks include access to a discounted gym membership, free on-site parking and free refreshments available. Read more about our offering and benefits here. Here are a few comments from some of our colleagues: Name of Person “I came to work for Community Housing as I feel I can make a difference to our customers' lives.” Name of Person "I enjoy working within the Care team at Berrington Court. There are always new things to learn, and I am keen to continue learning." Name of Person “I feel CH provides opportunities that are hard to come by, and that we’re always looking at ways to better engage with customers, both internally & externally.” Name of Person Job title Name of Person Job title Name of Person Job title Name of Person Job title Name of Person Job title Documents