The Role
The Trainee IT Technician role is ideally suited to an individual starting their career in IT or who has been in a similar role previously. In an environment perfect for learning a broad range of IT skills we are looking for an enthusiastic, motivated and focused individual to join our thriving IT Department. The successful applicant will need their own mode of transport as visiting the Lancing College Prep schools will be a twice weekly occurrence.
Key Tasks and Responsibilities
Desktop & Application Support
* To connect, set up and check PCs and peripherals for normal operation in both a standalone and domain environment.
* To perform routine maintenance tasks, including installing basic software packages and setting common options.
* To perform basic PC hardware repairs and upgrades.
* To maintain common hardware found in school; install applications and trouble-shoot basic problems.
* To maintain, upgrade and repair a wide range of PCs and peripherals; install complete applications.
* To detect, diagnose and resolve PC, peripheral and application errors.
* To oversee day to day management of college owned iPads.
Server & Network Support
* To maintain and update information on the school’s VLE.
* To perform routine tasks to maintain user accounts and permissions, including implementing disk space and printer quota policies.
Health & Safety
* To carry out basic safety checks.
* To follow relevant Health and Safety procedures and raise awareness among staff, pupils and other users.
* To follow agreed test procedures for new IT equipment.
* To follow agreed test procedures for new Software Packages.
* To update records of installed hardware and software; maintain a software library and store original copies of installed applications.
Continuity, Maintenance & Security
* To follow routine maintenance procedures.
* To follow school backup, virus protection and security procedures.
Support Request Management
* To record accurately support requests, outcomes and time taken in the IT helpdesk.
* To investigate requests for support; record diagnostic information, retrieve details of similar requests and either resolve or escalate to the appropriate level.
Internal Support Arrangements & External Contracts
* To work to the school’s support service level.
* To communicate effectively with 3rd Party Suppliers.
* To escalate contract/warranty issues appropriately.
* To identify possible IT requirements and solutions.
* To work as part of a team and adopt flexible working practices.
Team Responsibilities
* To attend relevant courses and actively seek to broaden knowledge and skills relevant to responsibilities.
* To proactively keep abreast of major IT developments.
* To support staff and pupils in the use of IT resources through direct interaction and by producing training guides.
* To attend and support staff training sessions, to increase personal understanding of how IT is used in specific contexts.
Communications
Educational Awareness
Required Skills, Qualifications and Personal Qualities:
* An interest in developing a career in the IT profession.
* Clear oral and written communication skills.
* Good knowledge of Microsoft Windows operating systems and Microsoft Office.
* Awareness of or interest in networking concepts (experience is welcome but not required).
* Familiarity with Microsoft Windows operating systems and Microsoft Office applications.
* Ability to work within a small team environment but also independently
This job description sets out the main duties at the time it was drawn up. Such duties may vary occasionally but without changing the general character of the duties or the level of responsibility entailed, and the candidate will be required to carry out any reasonable requests required by their Line Manager.
Application Procedure
Applications should be made using the application form. Candidates are asked to add a covering letter setting out, as succinctly as possible, their reasons for applying for the position at Lancing.
A full curriculum vitae and the names, addresses and telephone numbers of a minimum of two referees, one of whom should be the candidate’s current or most recent employer should be included with the application.
Informal conversations about the post may be arranged with the Director of IT, Andy Brown abrown@lancing.org.uk
The College reserves the right to call individuals to interview prior to the closing date for applications.
Using the webform below, please complete and submit an application form, self-declaration of criminal record form, full curriculum vitae and covering letter setting out, as succinctly as possible, reasons for applying for the position at Lancing College.
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