Overview
St John Ambulance is renowned for being England’s first aid charity, and we have an ambitious plan to be the market leading authority on Event Healthcare into the future. The Event Healthcare Advisor is responsible for the administration and resourcing of first aid and medical provision at events by contributing to the development of quotes, bookings and invoices, and the provision of exceptional customer service. The Event Healthcare Advisor (EHA) is responsible for delivering prompt and accurate information to customers in relation to event healthcare bookings. The EHA is part of the Event Healthcare team and is responsible for delivering service excellence to customers and volunteers.
Role details
Role: Event Healthcare Advisor
Contract Type: Permanent
Closing date: 10/10/2025
Location: London
Our offer to you
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:
* Competitive salary and pension scheme
* 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
* Cycle to work scheme Electric Vehicle Scheme
* Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
* Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping
About Us
This is a fantastic opportunity to join a team of over 1,416 employees and over 31,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.
St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response & Nighttime Economy) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.
Job Summary
St John Ambulance is renowned for being England’s first aid charity, and we have an ambitious plan to be the market leading authority on Event Healthcare into the future. The Event Healthcare Advisor is responsible for the administration and resourcing of first aid and medical provision at events by contributing to the development of quotes, bookings and invoices, and the provision of exceptional customer service. The EHA is responsible for delivering prompt and accurate information to customers in relation to event healthcare bookings. The EHA is part of the Event Healthcare team and is responsible for delivering service excellence to customers and volunteers.
About You
You will hold a minimum of 5 x GCSEs or equivalent (Grade C) including English and maths, have experience using computerized systems, relevant planning systems, data input and applications, have experience of working in a team, have experience dealing with internal and external queries, have proven experience in developing and maintaining customer relationships, and you will have excellent interpersonal skills with the ability to communicate effectively at all levels and excellent written and verbal communication skills.
About the Role
* Detailed operation of the event administrative processes.
* Establish and maintain customer relationships to a high level.
* Perform tasks to update relevant systems to support the delivery of event healthcare and ensure reporting.
* Collaborative working with all SJA personnel.
* Creation and distribution of event plans and risk assessments.
* Undertake day to day customer service support.
* Problem solving to resolve issues.
* Work flexible hours to meet exceptional demands as required.
* Monitor event and volunteer numbers and notify of any shortfalls.
* Monitor and action incoming communications for event bookings and queries in a timely and professional manner.
* Ensure information is recorded accurately.
* Accurate quoting of requests.
* Management and raising of invoices.
* Deal with finance queries as required to ensure the department meets its target for aged debt as set by the Team Leader.
* Responsible for responding to finance queries in relation to event healthcare activities.
* Contribute and comply with the organisation’s policies and procedures, including H&S, HR, Finance and IT (not limited to these areas).
* Work with existing and upcoming systems to ensure efficiency.
* Perform any other duties commensurate with these responsibilities, the band of the post and skills and qualifications of the post holder.
Please see the job description for more detail (this can be viewed on our website or once you click apply).
Find out more about us, including our new Ask Me campaign, at www.sja.org.uk
If you are a current St John Ambulance employee, please apply here: Click here
For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below
We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.
S t John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role.
Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.
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