{"railsEnv":"production","inMailer":false,"i18nLocale":"en","i18nDefaultLocale":"en","rorVersion":"13.0.2","rorPro":false,"href":"https://careers.jtglobal.com/en/postings/75a6133e-1b8e-4fae-84de-ecd515c5764a","location":"/en/postings/75a6133e-1b8e-4fae-84de-ecd515c5764a","scheme":"https","host":"careers.jtglobal.com","port":null,"pathname":"/en/postings/75a6133e-1b8e-4fae-84de-ecd515c5764a","search":null,"httpAcceptLanguage":"en-US","serverSide":false} {"htmlString":"\u003cdiv\u003e\n\u003c!--block--\u003eWe are looking for a Customer Experience Representative based in our Jersey office, to join us on a permanent contract.\u003cbr\u003e\u003cbr\u003eYou will often be the first contact a customer has with JT and you will be empowered to make decisions in dealing with customer issues and proving excellent customer service.\u003cbr\u003e\u003cbr\u003eWe can offer you a great working environment as part of a team where your enthusiasm and dedication are valued, and your career aspirations are supported.\u003cbr\u003e\u003cbr\u003eIf you’re a technologically savvy, dynamic and customer-focused individual looking for a new opportunity, then we would like to hear from you!\u003cbr\u003e\u003cbr\u003eJT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us here \u003ca href=\"mailto:hrinbox@jtglobal.com\" target=\"_blank\" rel=\"noopener\"\u003ehrinbox@jtglobal.com\u003c/a\u003e.\u003c/div\u003e","featureFlags":{"job_templates":"enabled"},"companySettings":{"edit_offer_before_send":true,"advanced_search":true,"facebook_advert":true,"bulk_download":false,"move_to_hired_on_offer_acceptance":true,"bulk_email_job_seekers":false,"workflow_automation":true,"cronofy_enterprise_connect":false,"job_requisition_management":true,"essential_cookies_only":false,"use_company_from_address":true,"semi_private_comments":false,"additional_statuses":true,"multiple_company_themes":false,"strict_ofccp_compliance":false,"grouped_jobs":false,"move_to_any_job":true,"remove_logo_from_email_template":false,"candidate_job_preferences":false,"automatically_reject_referrals":false,"indeed_feed_stages":false,"variable_sign_off_signatories":true,"react_select_on_external_jobs":false,"monitor_with_rum":false,"restricted_cronofy_oauth_scope":false,"application_national_identifiers":false,"allow_inactive_structures":false,"visible_other_applications":true,"allow_editing_job_requisition_fields":false,"two_column_sidebar":false,"multiple_job_postings":true,"max_applications":false,"group_interviews":false,"create_requisitions_for_existing_jobs":true,"team_rejection_notification":false,"send_pdf_copy_of_application":false,"disable_indeed_feed":false,"vonq_v2":true,"redirect_to_custom_subdomain":true,"add_cc_and_bcc_to_email":true,"allow_creating_company_teams":false,"manually_send_offers":false,"private_calendar_events":true,"candidate_details_in_offer_header":false,"show_date_in_offer_header":true,"show_job_seekers_in_all_candidates":false,"talent_pipeline":true,"anonymous_screening":true,"candidate_surveys":true,"task_management":true,"offer_management":true,"referral_management":true,"advanced_reporting":true,"allow_cover_letters":true,"location_city_state":false,"dei_reports":true,"accessible_date_and_phone":false,"enable_redaction":true,"internship_programme":false,"document_templates_on_stage":true,"stage_visibilities":true,"onboarding_v2":false,"limit_onboarding_to_hired_candidates":false,"personal_details_auto_update":true,"group_assessments":true,"enforce_all_offer_fields_required":false,"resume_parsing":true,"custom_job_posting_locations":false,"offer_splitting":false},"enabledLocaleKeys":["en"],"userRoles":null,"onboardingSettings":{"isOnboardingEnabled":true}} Application Deadline May 09, 2024 Department Operations Employment Type Permanent Location St Helier, Jersey Workplace type Hybrid Reporting To Consumer Contact Centre Operations Manager This role's hiring manager: Donna Hamon
Key Responsibilities
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Skills, Knowledge and Expertise
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Benefits
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About JT
We are the leading pan-island communications provider in the Channel Islands. We also have an international presence operating globally. So, join our team of over 600 global employees serving over 3,000 local and global business customers.
Communication is an innovative and rapidly evolving industry and as well as serving the needs of its Channel Island customers, JT’s expansion in the international marketplace has enabled it to re-invest global revenues back to our home islands.
Our vision is to become the best connected telco in the world, by creating a culture where everybody feels valued and is empowered to support our customers.
We offer a variety of roles in engineering and IT, right through to Sales and HR. All of which, work together to improve the lives of our customers on a daily basis. We also offer an award-winning New Talent programme. Our industry is fast paced which makes working here a challenge. But it's equally as rewarding as a place to work.
We’re always on the lookout for creative, innovative, team-oriented and knowledgeable individuals who are passionate about our brand and share our purpose of connecting our customers to their future. If you want to be a part of the technology of the future then join the team behind all of this.