Repairs Customer Service Representative Vacancy details General information Entity Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures. It has 5,200 employees in 7 countries. Reference 2026-170864 Position description Domain Programs / Customer Relations Job field / Job profile Customer services and support - Front office Job title Repairs Customer Service Representative Employment type Permanent Professional category Administrative staff Part time / Full time Full-time Job description As part of the Repair Sales Administration team, you will be working to provide high levels of customer service and support to always ensure customer satisfaction. Your objectives and missions: - Be primarily responsible for the administrative management of orders with the aim of contributing to economic performance and customer satisfaction - Serve as the interface between the customer, the Sales Department, the Program, Customer Support, Production/MRO, Supply Chain, and Finance - Participate in the implementation of contractual objectives and manage order processing until invoicing. - Contribute to customer satisfaction by ensuring regular and proactive communication Candidate skills & requirements MAIN ACTIVITIES: - Perform Sales Administration order review: Ensure conformity between the customer's order, the administrative file, and the ERP system (PN and SN, conformity of delivery and billing addresses), verification of Investigation requests, order specificities. - Acknowledge receipt of the order towards the customer. - Prepare quotes in accordance with established pricing policy. - Send quote and deploy best efforts to get the customer approval in the shortest timeframe - Verify eligibility for commercial warranty. - Provide repair lead times. - Enter customer quote approval in the ERP system. - Check achieved margin and raise alerts in case of unforeseen deviations. - Transmit repair reports to the customers. - Manages the Quarantine of Customer owned property - Send invoices to the customers as needed - Provide ongoing support and service to customers by responding to their information requests, ensuring a good understanding of their needs, and coordinating internal requests. Position location Job location Europe, UK, England, East of England City (-ies) Avenue West Skyline 120 CM77 7AA Braintree Candidate criteria Additional Languages preferred English (Fluent)