About the Experience
A large-scale festive Christmas attraction brought to life by Hollywood set designers and West End theatre professionals. This immersive theatrical production creates an enchanting world of wonder and beauty.
The award-winning event sells out within hours each year and welcomes more than 170,000 guests to its woodland site each season.
Over 1,000 exceptional performers transform imagination into reality
captivating audiences with rich storytelling and theatrical flair. This extraordinary experience has attracted high-profile visitors and featured on national television, offering a rare behind-the-scenes look at its remarkable creation.
The Role: Retail Assistant
Our Retail Assistants play a vital role in creating a positive shopping experience for guests. Working within themed retail outlets, you will help families find the perfect souvenir, provide excellent customer service, and ensure the store environment reflects the festive magic of the event.
You will:
Greet and assist customers, providing product information and resolving queries
Upsell and promote offers to meet sales goals
Process transactions accurately using POS systems and handle cash/card payments
Restock shelves, rotate stock and maintain appealing product displays
Keep the store clean, safe, and well-organised, supporting opening and closing tasks
Work collaboratively with the team and attend daily briefings
What Were Looking For
Strong communication and people skills with a warm, professional attitude
Confidence in providing outstanding customer service
Detail-oriented and accurate with transactions and stock control
Reliable, punctual, and well-presented
Key Dates
Paid training:
24th Oct 2025
10th Nov 2025
Live event:
11th Nov 2025
24th Dec 2025
Pay & Benefits
£12.25 per hour, plus holiday pay
Free hot meal each day, plus free tea, coffee, and soft drinks
20% staff discount in retail shops
Free on-site parking
Free shuttle service from
Ascot Train Station
Additional Details
Contract length: 9 weeks
Must be aged 18+ by October 2025
Work location: Whitmoor Forest, in Crown Estate on Swinley Road, Winkfield Row near Ascot SL5 8BD.
Interviews have already started
apply today to secure your place and be part of this extraordinary festive experience.
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