Job overview
The Community Neurodevelopmental Paediatrics (CNP) service is undergoing major development, and this is an exciting opportunity to play a pivotal role in shaping how children and young people access high-quality assessments and ongoing community paediatric support. As the CNP Project Manager, you will be at the heart of our transformation work — coordinating multiple projects, driving improvements in pathways, and ensuring that families receive timely and effective care.
This role is ideal for someone who is highly organised, proactive, and confident working across clinical, administrative, and senior management teams. You will use your project coordination skills to support service improvement, manage key pieces of work, track performance, and help us meet national standards. No two days will be the same: you will work across Trust sites, build relationships with a wide range of stakeholders, and provide the programme leadership that keeps our service running efficiently.
If you are looking for a role where you can make a real difference to children and families, influence service quality, and further develop your project management skills within a supportive multi-disciplinary environment, we would love to hear from you.
Main duties of the job
1. Coordinate and provide management support across multiple CNP projects, ensuring clear plans, timelines and governance frameworks are in place.
2. Facilitate project meetings, track progress, and follow up on actions to keep workstreams moving efficiently.
3. Produce, analyse and interpret a range of performance reports, including monthly data submissions to the ICB, identifying issues and contributing to solutions.
4. Maintain accurate, high-quality data, investigating anomalies and ensuring integrity of patient and pathway information.
5. Support clinical teams by monitoring performance against KPIs and escalating emerging risks or operational pressures.
6. Develop strong working relationships with administrative teams, clinicians, external partners, commissioners and BI teams.
7. Lead and support administrative, practitioner and medical secretary teams, contributing to recruitment, staff development and workload planning.
8. Provide high-quality written and verbal communication including reports, process maps, presentations and updates.
9. Ensure robust systems, processes and risk management arrangements (including DATIX) are followed and maintained.
10. Act as a key member of the multi-disciplinary team, supporting effective and safe delivery of neurodevelopmental pathways and helping embed the Trust’s values across the service
Working for our organisation
We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.
Detailed job description and main responsibilities
The Programme Support Coordinator plays a pivotal role in the effective delivery and ongoing development of the Community Neurodevelopmental Paediatrics (CNP) service. The postholder provides high-quality project coordination, supports multiple neurodevelopmental workstreams, and ensures that key pieces of work are delivered to required quality, timescales and governance standards. They contribute directly to improving patient experience by supporting the smooth operation of ASD, ADHD and broader community paediatric pathways, ensuring timely access to high-quality, cost-effective assessments and reviews. Working across Trust sites, the postholder acts as a central point of coordination for operational, administrative and programme activity, supporting both clinical and non-clinical colleagues.
Key Responsibilities
1. Project & Programme Coordination
·Establish, maintain and monitor project management plans, ensuring milestones, risks and dependencies are clearly documented and tracked.
·Facilitate project meetings, preparing agendas, capturing minutes, actions and following up progress.
·Provide comprehensive project management support across multiple concurrent CNP projects, ensuring delivery against deadlines.
·Work with clinical teams to monitor variances from delivery plans and contribute to resolution of issues and delays.
·Maintain organised, accessible and up-to-date project documentation.
·Communicate project progress in accordance with agreed communication plans.
2. Performance, Data & Reporting
·Analyse and produce a range of reports required to manage CNP programme performance, with support from senior colleagues where needed.
·Coordinate accurate and timely data submissions to ensure the Trust meets monthly ICB contractual obligations.
·Develop and maintain procedures to ensure accurate, timely and compliant processing of patient and pathway data.
·Conduct monthly data validation, ensuring accuracy and integrity of recorded information.
·Investigate anomalies, identifying root causes and implementing corrective actions.
·Support the Specialty Business Manager and Service Manager in the production of monthly KPIs and narrative reports.
·Proactively identify emerging operational issues and highlight risks to ensure KPI delivery.
3. Administrative & Operational Support
·Build and maintain strong relationships with clinical teams, administrative staff and key stakeholders across CNP and the wider Trust.
·Produce high-quality written documents, reports, process maps and presentations using Microsoft Office.
·Present routine and complex information to groups of varying size and seniority.
·Ensure safe, GDPR-compliant handling and transfer of confidential patient information.
·Attend and support internal and external meetings, including SEND, ICB and multi-agency forums.
·Lead and support the application of governance, control and risk management systems (including DATIX).
·Ensure compliance with Trust policies and maintain accurate administrative records.
4. Organisational Culture & Stakeholder Engagement
·Promote and embed Trust values (Caring & Compassionate, Recognising Individuality, Seeking to Involve, Building Team Spirit, Taking Personal Responsibility).
·Provide excellent administrative support to clinical and admin teams, ensuring seamless operational flow throughout the patient journey.
·Develop partnerships with internal and external organisations to support innovation and project delivery.
·Attend relevant meetings and contribute to divisional objectives and strategic priorities.
·Work collaboratively with commissioners, external providers and partner agencies to keep agreed proposals on track.
5. People Management & Team Leadership
·Support and lead administrative teams including Medical Secretary Team Leaders, CNP Practitioners and community paediatrics admin staff.
·Contribute to recruitment, selection, induction and retention of staff.
·Ensure staff have clear development plans and access to training opportunities.
·Promote an open, supportive culture that encourages responsibility, staff growth and continuous improvement.
·Prioritise personal and team workload to accommodate changing operational demands.
Governance & Professional Standards
·Maintain high standards of probity and compliance with Trust policies, Health & Safety, Standing Financial Instructions and Information Governance requirements.
·Adhere to confidentiality, GDPR and the Data Protection Act at all times.
·Use DATIX and risk management systems appropriately.
·Promote a culture of openness, learning and continuous service improvement.
·Uphold equality, diversity and inclusion in all aspects of work.
·Raise concerns promptly in line with the Trust’s whistleblowing policy.
Role Requirements
·Ability to work autonomously, using initiative to manage a complex and varied workload.
·Strong IT and data analysis skills, including MS Office and relevant Trust systems.
·Excellent written and verbal communication skills.
·Highly organised with the ability to work under pressure and to tight deadlines.
·Flexibility to work across Trust sites as required.
·Commitment to the Trust’s values and to delivering high-quality services for children, young people and families.
Person specification
Qualifications & Education
Essential criteria
11. Degree level qualification 2:2 or higher or accumulative experience.
12. Qualification or formal training Project Management or equivalent experience
Desirable criteria
13. ILM Level 3
14. Evidence of continued professional development
Training
Essential criteria
15. A willingness to undergo training and learn new skills.
16. Take responsibility for own learning and development.
Skills & Abilities
Essential criteria
17. Good IT skills which include MS Word, Excel, PowerPoint, Project, email, DATIX, HealthRoster
18. Ability to work autonomously and with own initiative with a proactive approach and to stringent deadlines
19. Ability to effectively manage a variety of tasks with possibly competing deadlines.
20. High-level communication skills, such as written and verbal with the ability to compose own written communication and ensure this is clear, concise, timely, well presented and
Desirable criteria
21. Project Management programmes / software
Knowledge & Experience
Essential criteria
22. Understanding of project management methodology
23. Experience of working in a structured project environment
24. Evidence of experience gained working on a change management project
25. Experience of supporting projects and/or portfolios
26. Experience of working with multi-disciplinary teams
27. Experience and evidence of analysing and interpreting data
28. Knowledge of the Data Protection Act and patient confidentiality requirements
29. Ability to recognise risks or issues and their implication
30. Be familiar with and have experience of project management approaches to support the management of pieces of work
Desirable criteria
31. An understanding of the CNP service
32. Appreciation of clinical/operational areas that the department interacts with.
33. Experience of working within an acute Trust.
34. An understanding of NHS policy and procedure