Technical Claims Executive Location: Hybrid (office in East Anglia region) Salary: £40,000 – £50,000 Working Hours: Full time (35 hours) or part time considered (minimum 28 hours) The Company A respected and well-established commercial insurance specialist is looking to strengthen its Claims function with a highly capable Technical Claims Executive. Known for delivering a personalised, expert service, this organisation supports a broad portfolio of commercial clients and partners, operating with a strong reputation for professionalism, integrity and customer value. The Role In this senior technical role, you will act as the expert within the Claims team, managing complex losses across multiple classes of insurance. Reporting into senior leadership, you will support the Claims Manager, lead client review meetings, and drive improvements to claims processes and customer outcomes. This is a hybrid role based from an East Anglia office, with occasional travel to a second regional office as required. Key Responsibilities Managing claims from first notification to closure, including large and complex commercial losses Acting as a referral point for technical claims enquiries across the business Preparing and leading claims review meetings with clients, including relevant reporting Supporting the Claims Manager with workload management and technical oversight Identifying opportunities to enhance claims handling processes and customer service Maintaining accurate electronic files and task management on Acturis Building and managing strong relationships with clients, insurers, loss adjusters and suppliers Keeping up to date with market developments and attending industry/networking events Supporting wider business activity as required Experience & Qualifications Essential: Proven experience handling large and complex claims across all major commercial insurance classes Strong track record of leading client claims review meetings Ability to build and maintain relationships with internal and external stakeholders Cert CII qualified GCSEs including Maths & English (Grade C/4) Strong communication skills – verbal, written and face-to-face Excellent organisation, prioritisation and problem-solving skills High attention to detail and a proactive approach Confident user of MS Office Desirable: Previous experience using Acturis Dip CII or equivalent knowledge/experience You will be collaborative, client-focused, technically strong and able to inspire confidence within the team. A natural coach and problem-solver, you demonstrate professionalism, empathy and an ongoing commitment to continuous improvement. Remuneration & Benefits £40,000 – £50,000 salary (FTE), depending on experience 34 days holiday (including bank holidays) Financial support for professional qualifications Regular wellbeing workshops Shopping discounts platform Online training resources Free on-site parking Company pension scheme Subject to probation/eligibility: Flexible hybrid working Group life insurance Private medical insurance Enhanced sick pay Enhanced maternity pay Why This Role? This is an excellent opportunity for a technical claims specialist to step into a senior, influential position where your expertise will shape client outcomes, improve internal processes, and support the ongoing development of the Claims function. If you enjoy complexity, variety, and client interaction, this role offers the autonomy and recognition you’re looking for. Job Reference 2297