Main area Administrative Services Management Grade Band 4 Contract Permanent Hours Part time - 30 hours per week (Work 4 days a week and will need to be able to work on a Friday as part of working pattern) Job ref 327-25-323
Site Cirencester Hospital, Baunton Ward Town Cirencester Salary £26,530 - £29,114 per annum, pro rata Salary period Yearly Closing 07/05/2025 23:59
We love what we do and we think you will, too!
At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county .
We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you ’.
We’re passionate about making sure that everyone can contribute to achieving our mission and w e are continually working to support healthy and happy high-quality team s in all areas of the Trust .
Our application process aims to understand each candidates knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.
It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us .
Job overview
Are you an experienced and motivated administrative professional looking to take your next step in your career? We are seeking a proactive and dynamic Administration Lead to oversee and support a team of administrators in delivering high-quality, efficient, and patient focused administrative services to the Cotswolds Integrated Community Team.
As the Administration Lead, you will play a crucial role in ensuring the smooth running of day-to-day operations, acting as the bridge between clinical staff, administrators, and service users. You will lead with compassion and clarity, supporting your team to meet performance targets, streamline processes and provide excellent support to our clinicians and patients.
This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys leading people, and is passionate about making a difference to healthcare services in the community, while upholding the highest standards of data accuracy and patient confidentiality.
Main duties of the job
The ideal candidate will have good attention to detail, excellent organisation skills, confident leadership, and the ability to prioritise busy workloads in a changing environment often under pressure. You will have strong communication, excellent interpersonal skills, need to be flexible, self-driven and a proactive approach to problem-solving are essential.
Skilled in Microsoft Office packages and ideally familiarity of systems such as electronic patient records and rostering.
If you're someone who enjoys leading a team, improving processes, can engage with clinical, managerial and administrative teams to provide visible leadership, and would enjoy making a difference behind the scenes in patient care, we would like to hear from you.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Working for our organisation
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
* 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
* 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
* 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Detailed job description and main responsibilities
Acting as a first point of contact for the organisation, you must be able to maintain a calm and appropriate manner in a variety of situations and seek support as required.
Manage on a daily basis the administrative support team ensuring that individuals have clear work programmes and objectives that are reviewed regularly.
Review the quality of information / data produced by the team to ensure it meets corporate standards and is fit for purpose. Put processes in place to ensure that all required data is captured correctly.
Ensure that changes are communicated to the teams, senior managers and support areas of the organisation in a clear, appropriate and timely fashion using a variety of means such as face to face meetings, workshops, creating newsletters or other written communications and leading and developing briefings.
Develop and maintain office systems to ensure the effective and smooth running of the office and to take personal responsibility for maintaining and seeking potential opportunities for improving standards.
Take responsibility for ensuring any actual or anticipated difficulties are resolved and any actual or anticipated impact communicated to those affected and the senior management within the organisation
Person specification
Qualifications
* Diploma or NVQ level 4 in Business Administration or appropriate equivalent qualification or equivalent experience.
* Educated to GCSE level in Mathematics and English to Grade C or above.
Length and/or nature of experience
* Experience of working in a busy office environment.
* Experience of undertaking complex administrative tasks, progress chasing and working to tight deadlines.
* Significant experience of managing administrative functions and budgets.
* Experience of line management, delegation, supervision and performance assessment.
* Ability to support the improvement of business processes
* Experience of working within a complex statutory organisation.
* Project management
Professional/Managerial/Specialist Knowledge
* Skilled in Microsoft Office Packages, e.g. Word, Excel, and PowerPoint and use of computers and keyboards for typing of reports, email and auditing work and contributing to business plans and presentations.
* Familiarity of systems such as electronic patient records, rostering, finance.
Personal Skills, Abilities and Attributes
* Positive attitude to problem solving, innovation and a flexible adaptable approach to challenges.
* Excellent organisational skills with ability to respond to tight deadlines and handle priorities.
Other requirements
* Access to a vehicle which is insured in your name for business purposes and a valid full UK Driving License
When joining us, as well as becoming part of a team that makes a difference, we also offer:
* Free car parking at many of our sites
* 27 days leave plus bank holidays, increasing up to 33 days with long service
* A broad range of training and development opportunities, including apprenticeships up to Level 7 qualification.
* A multi-professional preceptorship programme for all Newly Qualified; Nurses, Nursing Associates, Internationally Educated Practitioners, Allied Health Professionals and Return to Practice Practitioners.
* Generous NHS pension and enhanced pay when if you work unsocial hours
* Flexible, family friendly and agile working opportunities
* Recognition and long service awards
* Fast Track physiotherapy
* Access to discounts and salary sacrifice schemes; including Cycle to Work, Car scheme and discounts on travel, leisure and retailers.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date. Good luck with your application.
For more information please see the attached 'Additional Information for Applicants' document.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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