Job Description
Operations Director
Relevant Five is partnering with a rapidly expanding Digital Agency that is looking for an Operations Director
As Operations Director, you will join our Senior Leadership Team and work closely with the CEO and CTO to optimise internal processes across Media and Customer Services, with a focus on enhanced service delivery, and optimise operational excellence. This hands-on role will drive efficiency across web development, VoIP services, and client support to support our growth strategy. This is a critical role and you will be expected to create a single strategy to build a framework for both Media and Customer service with a seamless handover. This is a customer-first role, as with all we do. You will have four direct reports and 14 indirect.
Responsibilities
• Oversee day-to-day operations, ensuring seamless delivery of website design, SEO, PPC, and VoIP services.
• Standardise and streamline internal processes to improve efficiency and scalability. • Collaborate with the CTO to implement technology-driven operational improvements.
• Develop KPIs to measure and improve operational performance.
• Lead and mentor team members, fostering a culture of accountability and innovation.
• Work with the CEO to align operations with revenue and growth goals.
• Ensure compliance with...