Govanhill Housing Association provides a comprehensive range of services focused on the needs of tenants and owner occupiers in the Govanhill and Merrylee communities. We carry out acquisition and improvement of tenemental stock as well as delivering a new build programme. We work closely with our subsidiary company, Govanhill Community Development Trust, whose community development and regeneration services complement our own role as a social landlord.
Are you passionate about data privacy and upholding people's rights? Do you enjoy investigating and resolving issues and seeking innovative solutions? Are you customer focussed with excellent negotiating skills? Our Information Officer role could be the right one for you.
We are seeking an experienced and motivated individual to manage our complaints process - co-ordinating and responding to customer complaints within required timescales and ensuring that lessons are learned from the feedback we receive.
You will be responsible for investigating complaints, liaising with external bodies such as the Scottish Public Services Ombudsman (SPSO) and the Information Commissioner’s Office (ICO), and preparing quarterly performance reports. You will also compile regular statistical analyses for submission to the Scottish Housing Regulator, the Scottish Information Commissioner, and other relevant bodies as required.
In addition, you will support our Senior Information Officer in responding to Freedom of Information (FOI), Environmental Information (EIR), and GDPR requests, and assist customers who require assistance to make a request.
You will be able to support colleagues across the organisation with a wide range of queries, using practical tools such as researching legislation, reviewing internal policies and processes, and applying your understanding to provide clear, solution-focused advice.
Experience of working within the Registered Social Landlord (RSL) sector and knowledge across several areas of housing operations would be desirable, as would previous experience in a similar role.
We utilise the CAPITA system, and experience of this package would be advantageous. Excellent IT skills, particularly in Microsoft Word, Excel, and PowerPoint, are essential.
If you are highly organised, have a strong attention to detail, and enjoy working through and resolving complex issues, we would welcome an application from you.
If you share our commitment to providing excellent services to our customers in Govanhill and Merrylee and would enjoy working within this diverse community, you can find further information in the Application Pack which can be obtained from our website.
EVH conditions of service will apply.
Govanhill Housing Association is committed to Equality of Opportunities and welcomes applications from all sections of the community.