Located in the Cotswold, Cowley Manor is one of the most famous buildings in the country. The luxury boutique hotel is composed of 31 rooms, a bar and a restaurant along with an incredible terrace, fantastic grounds and a stunning C-Side Spa.
Job: Bar Manager at Cowley Manor
Based in: Cowley, Cheltenham
Reports to: F&B Manager
DUTIES AND RESPONSIBILITIES
Operational Management
* Oversee the operations, ensuring the smooth running of the bar.
* Create the cocktails and drinks menu, changing the menu at least once per season.
* Ensure menus are up-to-date and correct.
* Prepare and serve high-quality cocktails, all while adhering to our principle of aiming to provide the best drinking experience without a hint of pretension.
* Ensure consistent, high-quality beverages are served to customers.
* Create a welcoming environment for customers, assess their needs and make recommendations.
* In cooperation with the Restaurant Manager, handle and provide adequate solution to customer complaints.
* Deal with customer feedback, sharing to the team and implementing actions.
* Propose rapid and well-thought-out solutions in the event of unforeseen circumstances.
* Oversee the cleanliness of staff and the bar area and pay attention to possible health hazards and regulation violations.
* Apply all Food and Beverage Regulations.
* Report every maintenance action and repairs needed to the General Manager.
Team Management
* In cooperation with the Human Resources department, participate in the recruitment and onboarding of the bar team.
* Manage the schedule of the bar team. Ensure the bar is fully staffed, particularly during peak times.
* Train and supervise the bar team, encouraging upselling.
* Manage a training plan for the bar team, encouraging their career development within the company.
* Manage staff complaints of the bar team, report complaints and issues to the General Manager for eventual disciplinary procedures.
* In cooperation with the General Manager, conduct regular performance review, appraisals, and strategize for improving staff performance.
* Create a positive work environment, ensuring a high employee engagement and optimising the employee retention.
* Ensures all legal requirements are adhered to (i.e. Wage and Hour/Breaks, Health and Safety, etc.).
* Record number of hours worked for each member of the team bar, track absences, lateness, request for days off, holidays and sick days.
* Put in place opening and closing procedures for the bar team. Regularly verify and record that the procedures are followed along.
Administrative and Financial Management
* Monitor inventory and ensure adequate stock
* Alcohols & Spirits
* Softs
* Fruits
* Glassware
* Bartending materials (shakers, strainers, etc)
* Bartending accessories (napkins, straws, etc)
* In cooperation with the General Manager and the UK F&B Director, optimise the profitability of the venue by managing margins through beverages sales.
* Monitor key activity indicators and take corrective actions where necessary.
* Monitor and maintain a consistent payroll.
* Ensure the maintenance of staff records and the monitoring of hours worked.
* Carry out regular reporting on activities.
ABOUT YOU
* Experience in a similar role within a comparable venue.
* Have excellent spirits & classic cocktails knowledge.
* Excellent organisational and leadership skills.
* Be well spoken with excellent communication skills.
* Attention to details and customer needs.
* Social, engaging, and motivated.
* Flexibility to respond quickly and positively to a range of work situations.
* Knowledge as well as abilities in other languages would be beneficial.
* Proof of eligibility to work in the UK.
WHAT IT IS LIKE TO WORK FOR US?
Whether you’re looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:
* On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path: weekly masterclass, internal training and training with brands, incentive, etc.
* Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.
* Staff discounts and benefits.
* Pension scheme.