Position Summary: Work Directly with Service Managers and Technicians to process all service billing quickly and efficiently. Weekly/monthly review of open work orders. Ensure all material and labor has been captured on the Customer Invoice. Capture additional Revenue items (equipment used to perform service). Basic Requirements: Attention to detail and accuracy Proficient in spelling, punctuation, and grammar Computer Skills – must be proficient in Word, Excel, Outlook Ability to Multi-Task Organizational Skills in managing workload and follow up Strong communication skills Key Responsibilities: Work closely with each Service Manager, Technician and/or Dispatcher to ensure work orders are being closed for billing on a timely basis Verify labor and material are billed accurately. This includes adding any truck stock parts used. Check status for open PO’s on Completed Work Orders – call technician or vendor to obtain invoice Verify Subcontractor work and billing rate Add Billing Comments to the invoice by reading the Technician’s Work Order Notes Add Miscellaneous Revenue items to each invoice (sewer machine, camera, etc.) Question any work order discrepancies with the technician and/or Service Manager Review Ticket Profitability with the Service Managers Print & Post Invoices and mail, email or upload to Portal for submission Process billing daily Ensure that all billing has been processed by the End of the Month Assist Customers with questions or discrepancies on invoices Issue Purchase Orders as needed Answer Phones as needed Additional duties as needed Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com