Location: Redditch, Worcestershire
Hours: 39 hours per week
Salary: Up to £31,000 (depending on experience)
Reporting to: Manufacturing Manager
Role Purpose
To manage customer quality issues, support customer requirements, and ensure effective investigation, reporting, and resolution of quality concerns. The role also supports ISO 9001 compliance and quality improvement across the business.
Key Responsibilities
Manage and resolve customer quality issues and returns
Act as point of contact for customer quality concerns
Lead root cause investigations from start to closure
Implement containment and corrective actions
Work with cross-functional teams to prevent reoccurrence
Provide quality feedback to manufacturing teams
Maintain Control Plans and PFMEAs
Conduct internal audits related to customer issues
Carry out ISIR inspections and coordinate PPAP activities
Maintain ISIR samples and quality records
Create and update inspection documentation
Review and implement customer quality requirements
Analyse quality data and trends
Compile and report quality KPIs
Maintain WBH IMDS data for new and existing products
Support and mentor the Customer Quality Team
Carry out other reasonable duties as required
Skills and Experience
Experience in a manufacturing quality role
Strong problem-solving and analytical skills
Ability to manage issues from start to finish
Knowledge of quality tools: APQP, FMEA, MSA, SPC, PPAP
Good communication skills, written and verbal
Methodical, organised, and able to work under pressure
Strong attention to detail and time management skills
If you are intersted in this role, please apply below or email a cv to (url removed)