Job Description Job Title: Digital Services Owner Contract Length: 12 months Day Rate: Up to £875 Location: Fareham – hybrid with occasional travel to the site. Responsibilities: Develop and execute a robust multi-service digital strategy, encompassing a suite of services aligned with business objectives. Collaborate with technical experts, programme, portfolio, and project managers to ensure services are delivered, maintained, and enhanced to meet evolving business requirements. Take full ownership of service governance and management, ensuring operational excellence across all IT digital services. Serve as the escalation point for all IT digital services issues. Monitor, assess, and report on service quality to drive continuous improvement initiatives. Build and maintain strong stakeholder relationships, using effective communication to secure support for the digital strategy. Operate in an agile environment to prioritize service changes and initiatives within the portfolio according to evolving business needs. Requirements Extensive experience in designing and implementing IT digital service strategies that meet both current and future business needs. Strategic thinker with the ability to translate business requirements into practical operational solutions. Proven track record of leading IT services through their full lifecycle, from inception to adoption, continuous improvement, and eventual decommissioning. Experience managing multiple IT digital services, ensuring adherence to quality, contractual, KPI, and SLA standards. Skilled in delivering IT services through diverse resourcing models, including internal teams, contractors, and third-party providers. Experience negotiating and managing Service Level Agreements while ensuring team and vendor performance. Strong leadership, interpersonal, and communication skills with the ability to influence stakeholders effectively. Ability to manage competing priorities, adapt to changing requirements, and consistently deliver results. Expertise in collaborating across digital teams to develop roadmaps and translate them into impactful initiatives. ITIL Level 3 certification (or equivalent experience). Agile experience or certification, e.g., PMI-Agile Certified Practitioner, Professional Scrum Master I (PSM I), or equivalent. Must be a British Citizen,No VISA sponsorship available Please note - SC or DV Clearance is essential and non-negotiable for this position. This requires a valid UK Passport and/or birth certificate along with uninterrupted UK residency for the last 5 years minimum. U nfortunately, candidates who do not meet the above eligibility criteria cannot be considered for this role LI-PB1