Description We’re looking for a proactive and highly organised Business Support Consultant to join our Customer Data Processes team within Customer Resolutions. This team plays a vital role in improving the quality of members’ personal data and tackling complex, long‑standing challenges in how the Society manages and governs that information. In this role, you’ll contribute to shaping and progressing delivery activity, supporting clear planning & prioritisation and using Management Information (MI) to inform decisions and keep work moving forward. You’ll coordinate and manage key workflows, contribute to governance processes and play an active role in ensuring day‑to‑day delivery runs effectively. Working across a range of priorities, you’ll help bring structure to complex problems, balancing customer impact, risk and business objectives. Success in this role requires strong relationship‑building skills, a proactive and solution‑focused mindset and the ability to stay organised and focused in a fast‑moving environment. You’ll be someone who takes ownership, works collaboratively with others, and brings energy and drive to continuously improve how the team operates and delivers outcomes. We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 28 and 35 hours. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Swindon, Northampton or Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location, we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. Responsibilities What you’ll be doing As part of the Group Customer Data Process team, you’ll play a key role in shaping, coordinating and driving delivery activity across a complex, Group‑wide portfolio. You’ll contribute to planning and prioritisation, helping to make clear trade-offs and decisions that keep delivery moving forward in line with customer, risk and business priorities. You’ll work closely with colleagues across the team and wider organisation to understand competing demands, manage dependencies and proactively surface risks or blockers early. A core part of the role is supporting well‑controlled delivery, maintaining clear documentation, contributing to governance forums and ensuring risks, issues and decisions are visible and understood. Building strong, trusted relationships with stakeholders will be central to your success. You’ll act as a connector across teams, bringing people together, facilitating alignment and constructively challenging where needed to ensure the right outcomes are reached. Ultimately, you’ll take ownership for progressing work and helping to deliver departmental plans and strategic initiatives, contributing to continuous improvement and ensuring the Customer Data Process function operates in a way that is effective, compliant and aligned to the Society’s goals. About you For this role, you will have: Demonstrated ability to prioritise and make clear trade-offs between multiple, inter‑dependent activities in complex, cross‑functional environments, maintaining momentum while balancing risk, quality and stakeholder expectations A proven track record of delivering well‑structured, high‑quality outputs independently, showing ownership and accountability for outcomes while remaining organised and dependable amidst competing demands Confident at building and sustaining effective working relationships across functions and seniority levels, facilitating alignment and constructively challenging stakeholders to drive progress in ambiguous or sensitive areas Experience contributing to and driving delivery activity, taking ownership for progressing work, managing dependencies and ensuring outcomes are delivered Comfortable operating in ambiguous, complex and data-rich environments, using structured thinking and sound judgement to interpret information, identify priorities and make informed decisions to move work forward Brings energy, takes the initiative with challenges and shows a proactive approach to identifying and solving problems Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Qualifications The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: 25 days holiday, pro rata Access to private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub – access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. The hiring manager for this role is Sam Guyatt, and the main recruitment contact is Angela Darbar.