At Independent Forgings and Alloys, they pride themselves on being a leading provider of high-integrity forged products for global premium quality markets. With nearly 225 years of heritage in metalworking, they've built a reputation for technical excellence, innovation, and customer-focused flexibility. Their products are used in critical industries such as Aerospace, Military & Defence, Oil and Gas, Power Generation, and Industrial Processing. As an independent company, they offer a unique, agile approach to meeting the evolving demands of their customers. They are seeking a motivated and enthusiastic IT Apprentice to join their team. This is a fantastic opportunity to kickstart your-on experience and learning from industry professionals while contributing to the success of a dynamic and growing business. In this role you will work towards your IT Support Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Assist with user account creation, password resets, and access permissions using Active Directory. Provide basic training and create user-friendly documentation to help users solve common technical issues independently. Support service level agreements (SLAs) and handle escalations using the ticketing system, ensuring adherence to ITIL best practices. Deliver IT support via remote access tools (e.g., TeamViewer ) and in-person, resolving issues related to hardware, software, and network connectivity. Diagnose and resolve technical issues with desktops, laptops, printers, and software applications (e.g., Microsoft Office, Business Central, Microsoft 365). Assist with hardware upgrades, replacements, and inventory tracking of IT assets. Support network troubleshooting, including Wi-Fi, VPNs, and ensuring robust network security. Automate updates, manage group policies, and deploy security patches using tools like PowerShell scripting. Gain experience in cloud computing platforms such as Cisco Meraki, Ubiquiti, and Microsoft 365. Full training and support will be provided by your workplace mentor and from the Baltic Team Salary, Hours & Benefits: £14,772.50 - 17,772.50 per annum 37 hours per week (Monday - Thursday 8:15am to 4:30pm, Friday 8:15am to 4:00pm) 33 days annual leave (including bank holidays) Pension scheme IFA wants to provide its employees a good foundation for the life after work and hence offers a 5% contribution. The pension scheme comes along with further discounts on health, travel and rescue insurances Bonus scheme this is linked to team and company performance. Westfield cash plan IFA provides level 1 health cash plan which comes along with numerous discounts and special offers, including gym discounts, online, high street and grocery retailers and many more. Full company sick pay (13 weeks) after a years time in service. Death in service payment, full company sick pay and long service rewards. Tax efficiency schemes: Childcare vouchers and Cycle to Work. Free work wear and PPE. On-site parking is available. Progression opportunities Desired Qualities, Skills and Knowledge: A strong interest in IT and technology. Excellent communication and interpersonal skills. Willingness to learn and adapt in a fast-paced environment. Attention to detail with a proactive approach to problem-solving. Team player with a self-motivated, reliable attitude. GCSE Maths (4/C) English (5/C) is essential Your Training with Baltic: You will be enrolled in a Level 3 IT Support Apprenticeship, providing you with formal qualifications and practical skills. You'll also have access to one-to-one mentoring sessions with senior team members and on-the-job training that aligns with your career goals. Next Steps: If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship. ADZN1_UKTJ