Role Purpose
The role of the Commercial Leisure Relations Officer is to provide friendly and high quality frontline customer services via the appropriate customer access channels. To carry out day to day administration duties to ensure the customer service function is run as efficiently as possible. The role aims to enhance the customers experience through listening to feedback and recommending improvements to the customer service function.
Main Responsibilities
* Provide a welcoming environment for all customers ensuring a professional frontline service is delivered at all times
* Process customer payments accurately using ICT applications such as Gladstone.
* Ensure accurate administration of customer records and bookings to enable valuable data to be collated and analysed
* Maintain a clean and tidy customer service area
* Work alongside a team of Commercial Leisure Relations Officer to contribute towards the effective running of the customer service function
Ideal Candidate
The ideal candidate for this job will have at the minimum 4 GSCEs including Maths & English or equivalent. Have experience in Customer Service and with the General Public. Be adaptable to bespoke computer systems. Have knowledge of Customer Service standards. To have a calm manner when dealing with customers.
Visa & Work Eligibility
Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.
EEO & Inclusion
At BCP Council, inclusion is more than a promise – it’s how we work. We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive. From the moment you apply, through the recruitment process and throughout your career with us, we’ll be here to listen and provide the help and support you need. It’s why we’re proud to be a Disability Confident Employer – and why you can trust that we’ll always do our best to make your experience positive and accessible.
Benefits
At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people. Check out our attractive enhanced benefits and find out more about the new Pay and Reward package.
DBS & Safety
BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Role Profile for more details.
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