As a Sales Assistant, you'll be at the very heart of our retail operation. This role involves more than just standing behind the till or filling shelves; we're looking for someone who will deliver a first-class customer service experience. It's a fun, fast-paced environment where no two days are the same, and everyone works as a team. In charity retail, your tasks may include:
* Engaging with customers, providing exceptional service, and promoting our charity's mission.
* Organising and merchandising donated stock creatively to maximise sales potential.
* Collaborating with our E-Commerce team to maximise online sales.
* As a Keyholder, you'll be the go-to person when there isn't a manager on duty, keeping the store running and ensuring our customers have a great experience. You need to be 18+ years old to apply.
Note: This role can be physically demanding, involving moving a high volume of donation bags. You will have autonomy in your role and will continually build your knowledge of BHF.
* Previous retail experience isn't essential. Passion, energy, and the ability to deliver excellent customer service are what matter most.
* Confidence working within a team and guiding volunteers on the shop floor.
* Ability to work well under pressure and on your own initiative in a dynamic environment.
* Attention to detail in all tasks.
* Positive, creative, confident, customer-focused, and passionate about sustainability.
* Comfortable with technology, including using a till, PC, smartphone, and email.
At the British Heart Foundation (BHF), we offer a wide range of quality furniture, clothing, jewellery, and more, available in-store and online.
Since 1961, BHF has been at the forefront of research that has helped halve annual deaths from cardiovascular disease in the UK. Our work is more important than ever. We raise funds, connect with communities, and help reduce waste across the UK. With over 700 stores, we make a significant environmental impact by preventing around 70,000 tonnes of unwanted items from going to landfill each year. We receive 1.6 million items donated to our stores and 9.8 million bags of donated items annually, continuing to expand our reuse initiatives. Our EDI Strategy, 'Igniting Change,' along with internal groups like Kaleidoscope and other employee networks, fosters an inclusive environment where everyone can succeed.
This is a part-time role, working 19 hours a week in one of our busy clothing stores. Our stores operate 7 days a week, and flexibility to work weekends and bank holidays on a rota basis is required. The position is on a permanent contract. We support internal career progression, and our staff benefits include:
* 38 days annual leave (plus the option to sell leave)
* Up to 10 additional days off each year through holistic support leave
* Enhanced family policies (maternity, paternity, and adoption leave)
* Wagestream - early access to wages
* 25% staff discount
* Health cash plan (dental, optical, therapies, etc.)
* Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
* Pension with up to 10% employer contribution
* Cycle to work scheme
* Discounts on gym memberships
* Discounts with various retailers
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