Renewals advisor
Starting salary of £23,800 + bonus
Between 08:00 am to 7:00 pm Monday - Friday
Based in Rugby
No weekends
Free Parking
About The Company
Our client is one of the top insurance brokers in the UK who has established an exceptional reputation based on 20+ years of experience. Our client services customers throughout the UK on a range of insurance policies and prides itself on delivering unrivaled service to its customers thanks to the dedication of its experienced staff.
About The Role
The Renewals department is a vibrant and fast-paced environment, allowing the successful candidate to develop themselves into the best they can be within this role. The candidate will be the first point of contact for the customers for renewals on their insurance policies. Renewals advisors will be responsible for following up on online quotes, taking inbound and making outbound calls, and providing excellent service and advice to ensure that each client’s needs are individually catered for.
Duties
1. Contacting existing customers and advising about the renewal of their insurance policy (No cold calling, every customer has expressed an interest)
2. following up on customer call-back requests promptly on schedule.
3. Making use of a bespoke CRM system to select the appropriate policy for the customer.
4. Processing c...