Provider Relations Manager
Location: Bristol.
Salary: £56,209 – £58,820.
About the role
Qualified professional to lead and drive the Office for Students’ provider engagement programme, managing provider visits, stakeholder survey, events and webinars, and supporting strategic engagement with regulated providers.
Responsibilities
* Lead the provider visits programme, ensuring visits run smoothly and to a high standard, including managing briefings, matching visitors and shaping future phases of the programme.
* Develop and oversee the Chair and Chief Executive visit programme, acting as liaison with board and committee members.
* Manage how feedback from provider visits is used internally, shared back with providers and used to improve ways of working.
* Lead the operational delivery of the annual stakeholder survey – analyse findings and develop strategic improvements to provider engagement.
* Lead programming for accountable officer and chair events, including quarterly webinars, new accountable officer and chair induction events and mailings.
* Develop and implement a provider engagement strategy, identifying key audiences and creating proactive engagement opportunities such as policy roundtables and regional meetings.
* Write briefing papers and discussion points for the Chair and members of the Provider Panel.
* Advise on and implement provider engagement activity for strategic communications plans and launches.
* Activity manage the Stakeholder Engagement Officer, Events and Communications Coordinator, and Administrative Resource Unit colleagues who support visit delivery.
Qualifications
* Demonstrable project management skills, including the ability to plan, manage and deliver complex projects to time, coordinating resources and tracking progress.
* A track record of successfully working across teams and organisational levels, collaborating with a wide range of colleagues and stakeholders to achieve shared goals.
* Outstanding written communication skills, including the ability to present complex policy and technical information in a clear, accessible way tailored to specific audiences – from briefings and speeches to event content.
* Excellent organisational skills, strong attention to detail and the ability to work proactively and autonomously without close supervision.
* The ability to make sound judgements and give strategic advice.
* Experience of working in or with the higher‑education sector.
Benefits
* Comprehensive learning and development – we’re invested in your future.
* Annual leave starting at 25 days per year, plus public holidays.
* Access to the highly regarded Civil Service defined benefit pension scheme.
* A variety of health-related benefits.
* Flexible working arrangements – work from the office two days a week, with options for job share and part‑time work.
Equal Opportunity
We recruit based on fair and open competition and welcome applications from candidates regardless of age, disability, race and ethnicity, gender reassignment, marriage and civil partnership, pregnancy and maternity, religion or belief, sex and sexual orientation. We value diversity and embed equality of opportunity in everything we do.
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