Service Leader
Evans Halshaw
Citroen, Leeds
£35,282 basic, £49,395 OTE, plus company car, pension, life assurance, single healthcare, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals, and aftersales services.
Our Citroen site in Leeds is recruiting a Service Leader to oversee the workshop, Service Advisors, and parts department.
We are seeking a candidate with automotive aftersales experience. Customer focus and delivering excellent customer service are essential. The ideal candidate will be driven, commercially minded, and comfortable in a target-driven environment.
Responsibilities of the Service Leader include:
1. Ensuring warranty and repair work complies with manufacturer and company standards.
2. Maximising efficiency and profitability through labour sales, parts, and materials, while assessing against budget objectives.
3. Managing accounts, budgets, and departmental costs.
4. Regularly reviewing pricing policies and ensuring compliance with legislation.
5. Leading the team by setting clear targets and KPIs to achieve and exceed them.
6. Maintaining a safe working environment and ensuring health and safety regulations are followed.
7. Enhancing customer service levels to achieve high CSI scores.
Qualifications for success as a Service Leader:
1. Experience in a target-driven environment with team leadership skills.
2. A passion for delivering exceptional customer service to promote retention.
3. Proven success in managing a workshop or parts department.
4. Strong business acumen.
5. Knowledge of consumer and vehicle legislation.
At Lithia UK, our growth is powered by our people. We are one of the largest automotive retailers globally, committed to transforming personal transportation and setting new standards for customer experience. Our core values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—drive our culture. Join us to be part of a team that values innovation, personal growth, and collective success. We welcome applications from all backgrounds, reflecting our commitment to diversity and equal opportunities.
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