IT Support Engineer – Stonehouse, Gloucestershire
Are you an experienced IT support professional with strong Microsoft 365 expertise? If so, read on.
What We Can Offer You
* Competitive salary package
* Agile working arrangements
* Regular personal development reviews
* Structured career development pathway
* Investment in professional qualifications and training
* Mentoring and coaching programmes
* Opportunity to work on high‑profile projects
* Inclusive and supportive work environment
* Active EDI networks and initiatives
Role Overview
As an IT Support Engineer you will support and maintain our Microsoft 365 environment, ensuring reliable, secure and efficient IT services that enable colleagues across the business to work effectively.
You will take responsibility for the support and maintenance of our SharePoint, Teams and Azure platforms, ensuring they continue to meet operational requirements while delivering a high‑quality experience for our users. Working closely with colleagues throughout the business, you will resolve technical issues, maintain system performance and security, and support the ongoing development of solutions that improve efficiency and streamline day‑to‑day operations.
Responsibilities
* Develop and maintain Power Automate workflows
* Monitor IT systems and network performance using Microsoft 365, Purview and Defender tools
* Create and maintain user guides, technical documentation and knowledge base articles
* Support employee onboarding and off‑boarding activities
* Ensure compliance with IT policies, security protocols and data protection requirements
* Provide onsite IT support across our UK office locations
Qualifications
* Proven experience developing and maintaining Microsoft Power Automate workflows
* Practical experience administering Microsoft SharePoint and Microsoft Teams in an enterprise environment
* Strong, proven experience in IT support, systems administration and Microsoft 365 administration
* Experience administering Active Directory, Microsoft Entra ID, Intune management and access management
* Experience working within ITIL‑aligned IT service management environments
* Strong knowledge of hardware diagnostics and troubleshooting
* Solid understanding of IT security principles, cybersecurity best practices and data protection requirements
* Excellent customer service skills with a professional, patient and user‑focused approach
* A full, valid driving licence with the ability to travel throughout the UK
Please note, successful applicants will be required to be security cleared prior to appointment.
Other organisations may call this role IT Support Analyst, Microsoft 365 Support Engineer, Infrastructure Support Engineer, Service Desk Engineer, or Technical Support Engineer.
Webrecruit and Allan Webb Ltd are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
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