Join or sign in to find your next job
Join to apply for the HR Services Advisor role at Lonza
6 days ago Be among the first 25 applicants
Join to apply for the HR Services Advisor role at Lonza
United Kingdom, Manchester
Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.
Role Purpose
Lonza is seeking an HR Adviser who will demonstrate independence, discretion, and initiative in delivering accurate information and advice on policies, procedures, and operational issues. Collaborating with colleagues, customers, partners, and team members, you will play a pivotal role in providing a flawless HR experience for our employees.
Key Responsibilities
* Serve as the main contact for any service-related questions from hiring managers, employees, and other HR team members. Handle HR requests from start to finish, ensuring a top-notch user experience.
* Provide outstanding customer service, aiming to quickly resolve queries and issues, always focusing and committing to exceed expectations.
* Use multiple HR and Payroll systems to support the resolution of customer queries.
* Share customer feedback and suggest new HR technology solutions to improve day-to-day operations.
* Audit the quality of transactional work produced by the Hubs and key HR Services metrics.
* Contribute to local projects with an impact on Human Resources.
* Demonstrate awareness of the roles of other HR roles and teams within Lonza.
* Maintain a working knowledge of HR policies and procedures.
* Promote the use of the case tool within Human Resources, acting as the subject matter expert for other HR teams on the case tool.
* Work within SLAs, always focusing on delivering an excellent customer journey.
Key Requirements:
* Bachelor's degree in HR, Business Administration, or related areas.
* 2-5 years of proven experience.
* MUST be able to speak Spanish OR French AND English fluently.
* Good knowledge and experience working with Workday/ServiceNow is a significant advantage.
* Experienced and efficient handling of standard IT applications, preferably MS Office.
* Excellent written and verbal communication skills.
* Strong analytical skills and problem-solving ability.
* Ability to work independently in a fast-paced environment and balance multiple, competing priorities.
* Approach to process improvement.
* Demonstrated excellence in customer relations, building partnerships, and collaborating with all levels within an organization.
Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.
People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.
Reference: R64705
Apply
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Human Resources
* Industries
Pharmaceutical Manufacturing
Referrals increase your chances of interviewing at Lonza by 2x
Get notified about new Human Resources Advisor jobs in Manchester, England, United Kingdom.
Stockport, England, United Kingdom 1 week ago
Manchester, England, United Kingdom 3 weeks ago
Manchester, England, United Kingdom 3 weeks ago
Manchester, England, United Kingdom 2 months ago
HR Business Partner at The University of Bolton
Manchester, England, United Kingdom 17 hours ago
Audenshaw, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 2 weeks ago
Warrington, England, United Kingdom 2 weeks ago
Greater Manchester, England, United Kingdom 2 weeks ago
Greater Manchester, England, United Kingdom 3 weeks ago
Manchester Area, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 1 hour ago
Salford, England, United Kingdom 4 weeks ago
Greater Manchester, England, United Kingdom 1 week ago
Manchester, England, United Kingdom 17 hours ago
Manchester Area, United Kingdom 1 day ago
Manchester, England, United Kingdom 2 weeks ago
Irlam, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 2 weeks ago
People Experience Advisor - 12 month contract
Manchester, England, United Kingdom 1 week ago
Manchester, England, United Kingdom 6 days ago
Warrington, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 1 month ago
Manchester Area, United Kingdom 2 weeks ago
HR Advisor (18-24 Months FTC) Jobs in Manchester at METTLER TOLEDO
Manchester, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 3 weeks ago
Manchester Area, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr