About Us: Join our dynamic team at RMG, where we are committed to ensuring the efficient management of utility services. We are looking for a dedicated Utilities Support Administrator to help us maintain our high standards and support our mission.
As a Utilities Support Administrator, you will ensure that all managed meters remain in contract, reconcile utility provider accounts, and ensure timely payments to avoid disconnections. Manage debt with key utility providers and ensure payment terms are met.
Liaise with utility providers to ensure correct VAT rates are applied to managed meters.
Ensure new business sites are passed to the broker and logged on the database for future monitoring.
Excellent communication skills with the ability to provide consistent high-level customer service to both internal and external customers.
Prior experience in resolving customer complaints
Proficiency in Microsoft Word and Outlook; basic knowledge of Excel.
Experience in reconciling supplier accounts.
Knowledge of Salesforce.
Knowledge of the utilities industry.
27 days holiday plus all Bank Holidays plus 2 additional paid volunteer days per year.
~ Free Healthcare cashback Plan (re-claiming for optical treatment, dental care, physiotherapy, GP Charges, plus 24/7 access to remote GP Services).
~ Pension scheme (matched up to 7%) and Life assurance (4 x annual salary).
~ Access to Our Place Rewards, offering a huge range of shopping discounts, instore vouchers, reloadable e-cards, cashback on online purchases, and many exclusive offers!
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.
We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.