Client Services Manager
Permanent
Location: Hybrid - 2 days in the office 3 days remotely Newport Pagnell
Salary: £27,000 - £34,000
Role Purpose
Working within the Employee Programmes team, the Client Services Manager is responsible for the successful delivery of client programmes to a high standard, while maximising revenue and profitability. The role focuses on client satisfaction and retention, as well as identifying opportunities to grow existing accounts.
Key Objectives
* Deliver high-quality client programmes that meet agreed objectives, timelines, and budgets
* Ensure strong client relationships, satisfaction, and long-term retention
* Identify and develop new revenue opportunities within existing client accounts
* Maximise programme profitability through effective project and financial management
Key Responsibilities
1. Act as the lead contact for assigned client programmes
2. Oversee end-to-end programme delivery, coordinating internal teams and suppliers
3. Act as an escalation point for participant and client queries
4. Own and deliver programme communication plans
5. Manage platform configuration, reporting, and website content
6. Ensure accuracy and security of programme and client data
7. Produce prog...