We’re looking for a tech-savvy, detail-obsessed,
hospitality-loving systems superstar to join our global team. If you’re the
kind of person who thrives on solving puzzles, connecting dots, untangling
integrations and keeping digital chaos in check, then your journey should
probably start here.
Because this isn’t just another support role - this is your
chance to keep the beating digital heart of Europe’s fastest-moving,
ground-breaking lifestyle & hospitality brand alive, thriving and humming
in perfect sync.
WHO ARE WE
Generator is a global lifestyle hospitality platform
operating across two unique brands (Generator and Freehand). Our vision is to
become the world’s leading design-led accommodation brand. We aim to achieve
this by offering a host of soulful social spaces, cultural events and a
creative programme that inspires guests and locals alike, all while providing
affordable and safe accommodation all within prime gateway, city centre
locations.
NUTS AND BOLTS OF THE JOB
* Manage user access and configuration in MEWS and
Pxier across all properties
* Keep systems sharp through routine evaluations,
case management and streamlined setups
* Monitor all integrations to ensure stability,
accuracy and seamless connectivity
* Produce and share key operational and financial
reports
* Run audits to guarantee flawless tax compliance
across multiple jurisdictions
* Partner with Revenue & Distribution to
perfect rate mapping and OTA visibility
* Support Operations & Finance with ledger
reconciliation, workflows and payment/OTA issues
* Act as the go-between for property teams and
vendors - escalate, track and resolve
* Spot opportunities to automate, integrate and
reduce manual tasks for 500+ users
* Support MEWS and Pxier development, including
beta and pilot testing
* Analyse platform costs to identify efficiency
gains and savings
* Coordinate upgrades, migrations and compliance
projects
* Provide global PMS and Events support, including
front desk workflows
WHAT’S IN YOUR DNA
* Passion for hospitality tech and guest-facing
systems
* Laser-sharp attention to detail across rates,
availability, events and financial data
* Natural problem-solver with a proactive mindset
* Strong organisational and project management
skills with commercial awareness
* A social collaborator across global Revenue,
Distribution, Ops and Finance teams
* Thrives independently and in fast-paced
environments
* Solid understanding of PMS, revenue principles,
OTA connectivity and channel management
* Able to translate technical requirements into
everyday language
* Basic HTML/CSS/JS helpful
* IT know-how beneficial, but hospitality ops
experience valued even more
* Fluent English (bonus: Spanish, German or
Italian)
YOUR ROCK STAR EXPERIENCE
* 2–3 years in hotel operations (Front Office,
Reservations, Events or Revenue)
* Hands-on PMS experience — MEWS is a big plus
* Experience training teams and creating
operational documentation
* Familiarity with revenue systems, OTA
connectivity and distribution workflows
* Events or group bookings experience desirable
* Hospitality background preferred
* Bonus: front-end skills (HTML, CSS, JS) for
building group menus
OUR HQ EMPLOYEE BENEFITS (there’s tons of them & ever
increasing!)
* Birthday holiday in addition to your yearly
holiday allocation
* Fertility Treatment Support Leave - up to three
days' paid leave in any one year for an employee to undergo fertility treatment
* Employee Bounty Program providing opportunities
to earn a compensation for new hire referrals with no cap on number of
referrals made
* Company contribution towards gym membership fees
for all eligible employees – look good, feel good, work good!
* Ideas Award - Quarterly award to double gross
basic salary for 1 month to employee with most valuable suggestion/feedback
* 2 free nights’ accommodation across any of our
Generator x Freehand properties globally
* Reduced room rates for staff as well as friends
and family members (we operate in several locations across Europe & US so
your next holiday is sorted)
* International career opportunities so you can
travel the world while working with us (win-win!)
* Social events, celebrations calendar &
various employee recognition schemes – we never ever need an excuse to let our
hair down!
* Online learning tools to help you develop, learn
and grow
SO YOU THINK THIS MIGHT BE YOU?
That’s cool. Send us your application in English. Questions?
Just shout.
And if you want to know why penguins don’t hang out at the
North Pole, or uncover the meaning of life, check out jobs.staygenerator.com or
our socials - they’ve got answers to everything. Probably.
We can't wait to hear from you. Join us and help power the
future of Generator.