Employer description:
Proact are a pan European service provider specialist with a focus on unlocking the power of data through strategy, storage, connectivity, and security. We’re also here to break the mould. To stake new ground. To do things differently.
We’ve created a fast-paced, people-first working environment with a focus on innovation, learning and career development that encourages you to do just that.
If you keen to build an IT career and want to experience life as a PROACTivist, we can help you build your skills, increase your professional network and enhance your technical capability and experience.
Overview:
Our Apprenticeship Operations Team position has been designed to help you rise to the challenge of delivering against an ever-changing customer landscape. Your adaptability, agility and creativity will help you build the skills and confidence you need to develop an IT career in a business that’s growing faster than you imagine.
Responsibilities:
1. Responding to system-triggered alerts on supported customer and in-house systems
2. Diagnosing hardware failures
3. Restarting services and managing initial troubleshooting steps for incidents
4. Triaging automated alerts from customer systems and prioritizing them based on severity
5. Logging new incidents and alarms with appropriate priority levels
6. Ensuring timely responses and ...