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D365 Customer Engagement Functional Consultant, Godalming
Client: Avanade
Location:
Job Category: Customer Service
EU work permit required: Yes
Job Reference:
22b4b92558f6
Job Views:
4
Posted:
02.05.2025
Expiry Date:
16.06.2025
Job Description:
At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create many opportunities for Microsoft, our clients, and for you. Avanade offers countless paths for you to pursue, leading to your unique version of success.
As a Junior D365 Customer Engagement (CE) Functional Consultant, you will work closely with clients and senior consultants to design, implement, and optimise D365 Customer Engagement solutions. This role provides hands-on experience working with clients, project teams, and the internal CE community, with a focus on personal development, training, and mentoring in technology and consulting skills.
Responsibilities include:
* Supporting senior consultants in understanding client needs and translating them into functional requirements.
* Assisting in designing and implementing D365 CE solutions, including Sales, Customer Service, Marketing, and Field Service modules.
* Participating in workshops, requirement gathering, and stakeholder discussions.
* Configuring and customizing D365 CE applications under guidance.
* Collaborating with technical teams to ensure successful delivery.
* Conducting system testing, assisting with user training, and supporting change management.
* Troubleshooting basic issues and providing post-implementation support.
* Staying updated with Microsoft Dynamics 365 and Power Platform trends.
Ideal candidate qualities:
* Some experience or strong academic background in Microsoft Dynamics 365 CE or CRM solutions.
* Basic understanding of Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service).
* Familiarity with Power Platform (Power Apps, Power Automate, Power BI) is a plus.
* Strong analytical and problem-solving skills.
* Willingness to learn and develop technical and consulting skills.
* Good communication and stakeholder engagement abilities.
* Knowledge of data migration, integration, or reporting tools is beneficial.
* Microsoft certifications (or willingness to obtain them) are advantageous.
This role requires a basic understanding of business processes, strong problem-solving abilities, and a willingness to learn how to configure and customize D365 CE applications.
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