Join an award-winning travel organisation based in Manchester as a Post Booking Services Executive! If you have previous experience in a similar role within the travel industry, are GDS proficient and ideally with a background in the airline industry, we’d love to hear from you!
As a member of the Post Booking Services team, you’ll be at the heart of the customers journey
providing personalised, high-quality post-booking support, demonstrating exceptional service, handling a range of concierge and aftersales tasks with care, precision, and enthusiasm.
This is an office-based role offering a competitive salary of up to £28k plus excellent benefits. Working hours are Monday to Friday, with an average of two Saturdays a month. Shifts on a rota basis from 8am - 6pm. No Sundays or lates!
If this role is of interest to you, please apply online.
Role of a Post Booking Services Executive:
* Answer customer enquiries by phone and email regarding bookings, payments, travel details
* Provide seamless post-booking support, including itinerary updates and special requests
* Manage booking changes, documentation, and administration with efficiency
* Deliver proactive service by sharing updates and tailored travel information with customers
* Collaborate with internal departments to ensure smooth customer experiences
* Represent the brand with professionalism and a customer-first attitude
* Book flights, hotels, transfers and tour elements for package holidays
Skills required for the role:
* Enthusiastic individuals with a genuine passion for travel and cruises
* A natural problem-solver with a positive, "can-do" approach
* Excellent communication skills—both written and verbal
* Detail-oriented with strong organisational skills
* Proficiency in Microsoft Excel and general computer applications
* A flexible team player with initiative and self-motivation
* Background within the airline industry is desirable
If you’re interested in learning more about this Post Booking Services Executive role, please press the apply online button now!
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