Customer Complaints Handler
Location: Warwick, Warwickshire (Hybrid – 2 days from home)
Salary: £27,000 + excellent benefits
Are you a confident and compassionate complaints professional ready for a new challenge? Join a company that truly values both its customers and its people.
About the role of Customer Complaints Handler
As a Complaints Handler, you’ll take full ownership of the end-to-end complaints process. You'll ensure every case is handled with care, professionalism, and fairness—delivering high-quality outcomes while maintaining strong customer trust.
What you’ll be doing as a Customer Complaints Handler
Managing and resolving customer complaints from start to finish
Writing clear, well-reasoned final response letters
Performing root cause analysis and suggesting improvements
Ensuring compliance with regulatory guidelines
What we’re looking for in a Customer Complaint Handler
Proven experience in complaint handling (ideally in a regulated environment)
Background in complaints resolutions, dispute resolution, client concerns, customer exerience
Skilled in writing professional final resolution letters
Strong communication skills—both written and verbal
Familiarity with FCA regulations (desirable)
A proactive, customer-focused mindset
What’s on offer
Full training and ongoing development
Supportive, inclusive culture with a good work-life balance
On-site parking and close to Warwick Parkway Station
If you’re passionate about resolving issues with empathy and efficiency, we’d like to hear from you