Full Time / 37 hours Per Week / Permanent
Join us to work in a dynamic workspace and deliver great customer service.
This is a unique opportunity to use your customer service skills in an environment where no two days are the same. We run buildings which have varied sized offices which are let to exciting small businesses from the Creative Industries. Our friendly team provides outstanding service and creates a supportive environment for our customers which enables them to focus on their businesses.
LCB Depot is a vibrant workspace building for creative people and businesses based in the city's cultural quarter. We have offices/commercial spaces in 4 buildings across 3 locations, these are individually leased to creative businesses who are then our customers. We also have a busy meeting room business. Our current sites are LCB Depot (where this post is based) makers yard and Phoenix Workspaces.
Working alongside the Customer Service and Administrator and under the guidance of the Operations Manager, you'll support the general admin and reception of the building as well as oversee the meeting room facilities and our events and exhibitions programme, ensuring service standards are always maintained. You will be based at LCB Depot with some facility to work/visit different sites as required
The working hours will be between 8am and 6pm Monday to Friday on a rota basis. Occasionally you may be required to work out of normal office hours.
What you'll be doing
You'll set up meeting rooms with IT equipment and refreshments, greeting tenants and visitors, sorting post, answering enquiries both in person and by email, ordering stock and processing invoices and general financial reports. On occasions you'll be required to assist the team with other duties as and when needed.
You'll also have an opportunity to learn more specific subjects on a rota basis for areas such as planning and running tenant and external events, planning, and updating social media, financial administration and reports specific project work. This will provide variety to the role and allow you to develop skills in different areas whilst being supported by the rest of the team.
What you'll need
Passionate about working in a front of house role providing excellent customer service, you'll have good IT skills to be able to use our systems effectively. With strong communication skills and the ability to relate to people, you'll deliver the reception and information services ensuring the needs of the tenants and customers are met. Your attention to detail will be second to none and with a proactive approach you'll provide creative solutions to how the service could be improved. With good organisation skills, the ability to work under pressure and a flexible approach, you'll be able to prioritise tasks.
What we can offer you
As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from several flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator.
Join us
We're committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the 'our approach to recruitment' page.
For a chat about this post, please contact James at James.burkmar@lcbdepot.co.uk
Interview/Assessments will take place on 17th July