About the role:
The role leads the delivery of out‑of‑hours wellbeing provision within King's Residences, providing line management and professional supervision to a team of out‑of‑hours advisors and overseeing the operational delivery of pastoral support during evenings, weekends, and other non‑standard hours.
Responsibilities
* Respond directly to incidents, crises, and wellbeing concerns affecting students in residence, offering immediate pastoral support, guidance and signposting within a non‑clinical remit.
* Support advisors to manage complex or high‑risk situations and facilitate thorough risk assessments.
* Oversee ongoing student wellbeing concerns, review cases, ensure appropriate follow‑up and documentation, and coordinate with relevant university services.
* Act as the primary escalation point during out‑of‑hours periods, exercising professional judgement to manage risk and ensuring timely referral to senior colleagues or specialist services where required.
* Lead the delivery of pastoral support during evenings, weekends, bank holidays and university closure days as part of a 17.5‑hour indefinite contract.
Qualifications
Essential criteria
* Significant experience supervising and supporting staff in roles related to student support, social work, youth work, mental health or comparable wellbeing services.
* Demonstrable experience in a welfare, advisory or student support role, involving complex cases.
* Clear ability to guide, support and facilitate learning and case discussions in a peer‑to‑peer setting.
* A high level of emotional resilience and the ability to work calmly under pressure, managing anxiety in self and others while prioritising activity to meet service demands and deadlines.
* Excellent communication skills, critical listening, thorough risk assessment skills and the ability to support effective and safe decision‑making.
* A strong dedication to improving service standards, a proactive approach to quality assurance and a highly collaborative working style.
* Demonstrable knowledge of the requirements around Safeguarding and GDPR responsibilities.
* Full clean driving licence.
Desirable criteria
* Current accreditation/registration with a relevant and appropriate professional body.
* Experience of working in a higher education institution.
King's College London is an equal opportunities employer. All applicants will be considered without regard to race, nationality, age, sex, gender identity, disability, or any other protected characteristic.
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