As an Account Manager, you are the face of Hilti and the very foundation of our direct sales model. This role involves having meaningful interactions with customers and taking a consultative approach to support them in improving productivity, safety, and sustainability.
WHAT'S THE ROLE?
As an Account Manager, you are the face of Hilti and the very foundation of our direct sales model. This role is all about having meaningful interactions with customers and taking a consultative approach to support them in improving productivity, safety, and sustainability.
WHO IS HILTI?
Hilti is where innovation is improving productivity, safety, and sustainability in the global construction industry, and beyond. We build strong customer relationships to create products and solutions that are Making Construction Better. Our passionate and inclusive global team of 34,000 employees across more than 120 countries explores possibilities, leverages their potential, owns their personal development, and grows lasting careers. Hilti Great Britain has been recognized as a top employer for nearly two decades and is currently ranked among the UK’s Top 20 Best Workplaces by the Great Place to Work institute.
WHAT DOES THE ROLE INVOLVE?
In your role as an Account Manager, no day will be the same, but you can expect to:
1. Visit sites and customers in the field, asking open questions to understand their needs, listening, and turning this into a tailor-made solution.
2. Demonstrate our innovative products and state-of-the-art software to customers on-site.
3. Further develop ‘focus’ customers by building relationships and uncovering new business leads.
4. Be responsible for the operational, organizational, and strategic management of your sales area, fully utilizing the top-in-class CRM system, Salesforce.
WHAT DO WE OFFER?
At Hilti, we have a passionate and inclusive global team and a caring, performance-driven culture. This is a place where you can grow, supported by colleagues who recognize and reward your results. Our offerings include:
* Extensive onboarding and training, plus companywide events in Manchester.
* Incentives for top performers, such as trips to New York City, Milan, and Miami.
* A minimum 10% salary increase after 2 consecutive years of high performance through our Star Development Programme.
* 33.5 days’ holiday (including Bank Holidays), with options to buy additional days.
* Private healthcare, life insurance, and wellbeing support.
* 6% pension contribution.
* Company vehicle and fuel/charging card.
* Company laptop and mobile phone.
* £2,000 reward for referring a successful candidate.
WHAT YOU NEED IS:
While many qualities contribute to success as an Account Manager, the following skills and experience are a good starting point:
* Customer-facing/sales experience in any industry.
* Solution-oriented approach—ability to uncover customer pain points and needs to provide suitable solutions.
* Alignment with our values—commitment, teamwork, courage, and integrity.
* Resilience and adaptability—comfortable engaging with all customer levels, from site operators to managing directors.
* Drive—motivated to achieve success and overcome challenges.
* Curiosity—passion to learn, develop, and grow.
* Organizational skills—excellent at managing time and priorities, able to work autonomously.
* Essential: Full manual UK driving license to visit customers on-site five days a week, Monday to Friday. Please disclose points and expiry dates on your license.
WHO SHOULD APPLY?
We welcome diverse applicants; some of our best account managers joined with no prior experience in sales or construction. Success depends on teamwork and ability, regardless of background. Please apply for only one role—your skills will be matched to the best fit by our team.
Click 'Apply Now' to upload your CV and answer a few short questions. The process takes around 90 seconds. If successful, you will be invited to complete an online assessment and a short pre-recorded video interview—please check your junk mail for these communications.
If you need support with your application, contact [emailprotected]. The process involves an initial interview with a Regional Manager, a day-in-the-life 'field ride,' and a final interview with a Sales Director. Expenses for travel will be covered.
If no suitable role is available now, we will keep your details for future opportunities and stay in touch.
Hilti is committed to equal opportunity employment and values contributions regardless of sex, gender identity/expression, race, ethnicity, sexual orientation, disability, age, religion, or family status.
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